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Open nowFirst seen 5 days ago

(Italian) Customer Advisor for Streaming Platform

Eugenia Talent142 open roles

Where
Oeiras, Lisbon, Portugal, Remote
Work mode
Remote
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Your applicationOpen now(Italian) Customer Advisor for Streaming PlatformEugenia Talent · Oeiras, Lisbon, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Eugenia Talent's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Type of position

Full-time position

Key languages

Fluent level of Italian Proficiency in English

Sector

Customer Service / Technical support

About our Client

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you!

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer

  • Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
  • Assist customers with billing inquiries, subscription management, and account troubleshooting.
  • Provide technical support for streaming devices, applications, and platform features.
  • Educate customers on product features, content offerings, and subscription options.
  • Document customer interactions and escalate complex issues to appropriate teams for resolution.
  • Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements

  • Previous experience in a customer service or support role, preferably in a digital media or technology company.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
  • Strong problem-solving skills and the ability to troubleshoot technical issues independently.
  • Empathetic and patient demeanor with a customer-centric approach to service delivery.
  • Proficiency with computer systems, streaming devices, and digital platforms.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as needed. 

Benefits

  • Full Work from Home in Portugal
  • Salary package with monthly performance bonuses.
  • Meal & transport allowances.
  • Health insurance.
  • Accommodation provided for a special fee.
  • Initial training, and continuous learning opportunities.
  • Dynamic and collaborative work environment.

The Process

1. Submit your application and dont forget to send an updated CV

2. Get a call by our Recruitment Specialist

3. Start your interview process

4. Get selected

5. Start your journey!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Eugenia Talent's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Eugenia Talent's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Eugenia Talent's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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With CV Rocket100
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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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