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Open nowPosted 22 hours ago

Adviseurklantcontact

EURES job mobility portal151,638 open roles

Where
Agglomeratie ’s-Gravenhage, Netherlands
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Your applicationOpen nowAdviseurklantcontactEURES job mobility portal · Agglomeratie ’s-Gravenhage, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 hours ago

The posting

Parnassia Groep is voor de Informatieservice in Den Haag op zoek naar een adviseurklantcontact.Ben jij servicegericht en krijg je energie van het uitpluizen van vraagstukken, zodat je(aankomend) cliënten en professionals écht verder kunt helpen? Dan maken we graagkennis met jou. Dit ga je doenWegens ziekte zoeken wij vervaging. Als adviseur klantcontact bij Informatieservice benjij één van de eerste aanspreekpunten voor cliënten, verwijzers, direct betrokkenen enketenpartners van de Parnassia Groep. Je helpt hen met vragen over bijvoorbeeld hetzorgaanbod, wachttijden en de organisatie.Je komt te werken binnen Team Klantcontact met collega's van onder andere de CAT,Telefonie, FIP Zorgcontact en het Verwijzerspunt. Samen zorgen jullie ervoor dat vragensnel, zorgvuldig en klantgericht worden opgepakt.Als adviseur klantcontact beantwoordt je vragen die telefonisch en per e-mailbinnenkomen. Ook ontvang en registreer je klachten, complimenten en suggesties. Dezeklantenreacties stuur je door naar het juiste organisatieonderdeel, zodat ze goed kunnenworden opgepakt.Daarnaast help je mee met het actueel houden van informatie en signaleer je kansen omde dienstverlening verder te verbeteren. Zo draag je iedere dag bij aan duidelijkecommunicatie en een goede ervaring voor cliënten, verwijzers en andere betrokkenen.Als adviseur klantcontact:analyseer en beantwoord je vragen en klantenreacties telefonisch en digitaal op eenservicegerichte manier; • geef je advies op maat, passend bij de hulpvraag van de klant;•voer je klachtgesprekken en bied je ondersteuning en advies;•signaleer je verbeterpunten en doe je verbetervoorstellen;•onderhoud je de digitale kennisbank en stem je af met andere onderdelen binnen deorganisatie. • Dit ben jijJij bent iemand die goed luistert, snel tot de kern van een vraag komt en rustig blijftwanneer situaties ingewikkeld worden. Met jouw empathische houding en analytischvermogen weet je klanten prettig en profession...

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    The review screen in CV Rocket: how each CV was read, round by round.

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