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Open nowPosted 33 days ago

AfinIT - Level 2 Support & Maintenance Engineer

EURES job mobility portal148,082 open roles

Where
Région de Bruxelles-Capitale/Brussels Hoofdstedelijk Gewest, Belgium
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Your applicationOpen nowAfinIT - Level 2 Support & Maintenance EngineerEURES job mobility portal · Région de Bruxelles-Capitale/Brussels Hoofdstedelijk Gewest, Belgium

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 33 days ago

The posting

The opportunity

Our Client designs, supports and maintains IT solutions for mission-critical operations at international customer sites — where conventional IT meets industrial operational technology, and reliability, clear communication and disciplined execution really matter. We're strengthening our Service Desk with an experienced Level 2 engineer who takes end-to-end ownership, collaborates across teams, keeps customers informed, and helps the whole support organization work more consistently and effectively.

What you'll do

  • Own assigned incidents and service requests end-to-end — from acceptance through resolution, validation and documented closure
  • Diagnose complex application, infrastructure, integration, database and OS issues using logs, traces and structured troubleshooting
  • Restore service via remote or on-site intervention, respecting operational, security and change-control requirements
  • Analyze problems, reproduce defects in lab/virtual environments, and collaborate with Development and DevOps on fixes
  • Perform planned preventive and corrective maintenance, and support release validation and go-live readiness
  • Maintain documentation, build knowledge articles, and drive continuous improvement across the support organization

Why join us

  • Work on technically varied systems supporting real-time, mission-critical operations
  • Combine IT, OT, customer interaction, troubleshooting, maintenance and improvement in one role
  • Collaborate with experienced support, operations, development, DevOps and project teams
  • Grow within an international technology group with a global customer footprint
  • 3+ years of hands-on Level 2 (or equivalent) IT application/infrastructure support in a business-critical environment
  • Strong troubleshooting across Windows and/or Linux, networks, services, logs, databases and distributed applications
  • Experience with incident, request, problem and change practices in an ITIL-aligned organization
  • Clear technical writing in English; working proficiency in French (must have) and Dutch
  • Valid category B driving license; willing to travel to customer sites and join a compensated on-call rotation

Nice to have:

  • Microsoft Server stack (Windows Server, IIS, SQL Server) and/or Linux/Unix administration
  • Relational & NoSQL platforms: SQL Server, PostgreSQL, MongoDB, Elasticsearch
  • Integration, APIs, messaging & MicroServices (e.g. ActiveMQ, Apache Camel)
  • Scripting/automation in Python, PowerShell, JavaScript or C#
  • Experience in industrial IT/OT or other 24/7 operational environments; Jira & Confluence

The mindset we're looking for:

You take ownership rather than waiting for others to unblock a ticket, and you stay accountable until a sound handover or closure. You collaborate constructively, communicate calmly under pressure, and stay curious — turning lessons into documentation or automation. You troubleshoot methodically, respect procedures, and are reliable when it matters most.

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