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Open nowPosted 2 days ago

Change Analyst -Omnichannel

EURES job mobility portal576,476 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowChange Analyst -OmnichannelEURES job mobility portal · Utrecht, Netherlands
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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

EURES job mobility portal median: 9 days open

The posting

261001-RMN-001 Je gaat aan de slag als Change Analyst Omnichannel in een omgeving waar digitale klantreizen, websites, apps en andere digitale interactiekanalen continu worden doorontwikkeld. In deze rol werk je in een Agile en productgedreven context waarin je samen met verschillende disciplines richting geeft aan producten en diensten die aansluiten op klant- en marktbehoeften. Je draagt bij aan de verdere ontwikkeling van omnichannel dienstverlening en helpt om klantbeleving structureel te verbeteren. Daarbij beweeg je je over de volledige productlevenscyclus: van discovery en uitwerking tot implementatie, borging en optimalisatie. Je werkt nauw samen met productmanagers, software engineers, testers en andere stakeholders. Met data, klantinzichten en businessinput vertaal je complexe vraagstukken naar heldere en uitvoerbare requirements. Je levert daarmee een belangrijke bijdrage aan geïntegreerde, duurzame en gebruiksvriendelijke oplossingen. Wat ga je doen - Je geeft vorm aan digitale klantreizen binnen het omnichannel domein. - Je werkt over de volledige productlevenscyclus: van discovery en shaping tot delivery, embedding en optimisation. - Je vertaalt strategie naar iteratieve oplevering via user stories en backlog refinement. - Je analyseert business-, klant- en regelgevingseisen en zet deze om naar duidelijke en actiegerichte requirements. - Je gebruikt data, analytics en klantinzichten om prioriteiten te ondersteunen en continue verbetering mogelijk te maken. - Je werkt samen met productmanagers, software engineers, testers, country teams en andere cross-functionele teams zoals legal, risk en technology. - Je helpt bij het realiseren van naadloze klantbelevingen over websites, apps, chat en andere digitale touchpoints. - Je draagt bij aan geïntegreerde oplossingen door afstemming met meerdere teams binnen de organisatie. Over jou - Je bent analytisch sterk en kunt complexe vraagstukken snel doorgronden. - Je denkt holistisch en overziet de samenhang tu.

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