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Open nowPosted 16 days ago

Commercieel Customer Service Medewerker

EURES job mobility portal379,428 open roles

Where
Turnhout, Belgium
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Your applicationOpen nowCommercieel Customer Service MedewerkerEURES job mobility portal · Turnhout, Belgium
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 16 days ago

EURES job mobility portal median: 3 days open

The posting

Commercieel Customer Service Medewerker | Fulltime | NL/FR/EN | Grobbendonk | 1113980

Over de organisatie

Voor een internationale onderneming actief binnen de bouwsector zijn we op zoek naar een Customer Service Medewerker. De organisatie biedt innovatieve oplossingen voor onder andere houtbescherming, vloerbescherming en bouwtechnische toepassingen en is actief in meer dan 30 landen wereldwijd.

Jouw functie

Als Customer Service Medewerker ben je het eerste aanspreekpunt voor klanten binnen de Benelux. Je combineert klantencontact met een breed administratief takenpakket en zorgt ervoor dat bestellingen, offertes en klantendossiers correct worden verwerkt.

Je ondersteunt klanten telefonisch en via mail, denkt proactief mee over oplossingen en werkt nauw samen met collega's van sales, administratie, operations en magazijn. Dankzij jouw servicegerichte aanpak zorg je voor een optimale klantbeleving en draag je actief bij aan de verdere groei van de organisatie.

Jouw verantwoordelijkheden

  • Verwerken van inkomende bestellingen via mail, telefoon en online kanalen.
  • Opstellen en opvolgen van offertes voor klanten en collega's.
  • Registreren van nieuwe klanten en beheren van klantgegevens in de systemen.
  • Ondersteunen van klanten bij het gebruik van de webshop en aanmaken van nieuwe accounts.
  • Fungeren als eerste aanspreekpunt voor de Benelux-klantenportefeuille.
  • Coördineren en opvolgen van serviceaanvragen.
  • Meedenken met klanten en proactief oplossingen voorstellen.
  • Signaleren van verbeterpunten binnen processen en actief bijdragen aan optimalisaties.

Jouw profiel

  • Je beschikt over een bacheloropleiding of bent gelijkwaardig door ervaring.
  • Een eerste ervaring binnen customer service of administratie is een plus, maar geen vereiste.
  • Je communiceert vlot in het Nederlands en een goede basis Frans & Engels en durft klanten telefonisch verder te helpen.
  • Kennis van SAP is mooi meegenomen maar geen must.
  • Je werkt vlot met MS Office en digitale systemen.
  • Je bent communicatief, proactief en oplossingsgericht.
  • Je hebt een hands-on mentaliteit en neemt graag initiatief.
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    The review screen in CV Rocket: how each CV was read, round by round.
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The numbers game

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