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Open nowPosted 32 days ago

Customer Service Agent – Energiesector te Mechelen

EURES job mobility portal92,923 open roles

Where
Mechelen, Belgium
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Your applicationOpen nowCustomer Service Agent – Energiesector te MechelenEURES job mobility portal · Mechelen, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 32 days ago

The posting

Ben jij op zoek naar een boeiende job met veel klantencontact, waar je écht het verschil maakt voor klanten? Voor één van onze klanten, MEGA, een jonge en snelgroeiende energieleverancier, zijn wij op zoek naar een ervaren Customer Service Agent voor de site in Mechelen.

Jouw job

Als Customer Service Agent ben jij het eerste aanspreekpunt voor zowel bestaande als nieuwe klanten. Je helpt klanten verder via telefoon en e-mail en zorgt voor een kwalitatieve en correcte opvolging van elk dossier.

Je takenpakket bestaat uit:

  • Behandelen van inkomende oproepen en e-mails
  • Vragen rond facturatie, verhuizingen, leverancierswissels en inschrijvingen
  • Begeleiden van klanten in de online klantenzone
  • Administratieve opvolging van dossiers (o.a. overlijden)
  • Werken met het interne CRM-systeem, zodat je klanten meteen correct kan verder helpen
  • Klanten van A tot Z begeleiden en proactief meedenken in oplossingen

Ben je iemand dat.....

  • Je kan zelfstandig werken, maar functioneert ook sterk in team
  • Je werkt nauwkeurig en correct, ook tijdens drukke momenten
  • Je schrijft foutloos Nederlands
  • Je hebt ervaring binnen Customer Service (ervaring in de energiesector is een plus)
  • Je bent sterk in multitasking en kan meerdere toepassingen tegelijk gebruiken
  • Je bent communicatief, sociaal en klantgericht
  • Je houdt van dagelijks klantencontact
  • Je werkt vlot met computers en verschillende applicaties
  • Je kan goed luisteren en begrijpt snel wat de klant nodig heeft
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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