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Open nowPosted 56 days ago

Customer Service Medewerker

EURES job mobility portal576,476 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowCustomer Service MedewerkerEURES job mobility portal · Utrecht, Netherlands
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 56 days ago

EURES job mobility portal median: 9 days open

The posting

0317-750050 Customer Service Medewerker (32-40 uur) Locatie Veenendaal Functie categorie Customer Service Medewerker Logistiek Werkweek Fulltime, Vaste baan, Parttime, Onbepaalde tijd Klant Pokon Evergreen In het kort Voor Pokon Evergreen in Veenendaal zoeken we een enthousiaste Customer Service Medewerker die energie krijgt van tevreden klanten én een administratie die tot in de puntjes klopt. Houd jij graag overzicht, schakel je makkelijk tussen verschillende werkzaamheden en vind je het leuk om samen met collega's dingen voor elkaar te krijgen? Dan is dit misschien jouw volgende stap. Over de functie Als Customer Service Medewerker ben jij een belangrijk aanspreekpunt voor onze klanten en consumenten. Je bent (mede)verantwoordelijk voor het order-to-cash proces voor klanten binnen onze teams DIY en Tuin. Na een gedegen inwerkperiode zorg je ervoor dat orders, vragen, klachten en administratieve processen zorgvuldig en klantgericht worden afgehandeld. In deze functie ligt het accent op orderverwerking en administratieve opvolging. Je verwerkt dagelijks orders en bewaakt samen met collega's een soepel verloop van het gehele orderproces. Daarbij werk je nauw samen met Sales, Accountmanagement, Productie, Logistiek en Finance. Je rapporteert aan de Customer Service & Export Manager. Order-to-cash en klantbeheer - Je verwerkt en beheert klantorders voor onze DIY- en Tuinklanten. - Je zorgt voor een correcte afhandeling van orders, facturen en creditnota's. - Je bewaakt de voortgang van leveringen en onderhoudt hierover contact met klanten en interne afdelingen. Klantcontact en informatievoorziening - Je bent het eerste aanspreekpunt voor klanten en consumenten via telefoon en e-mail. - Je beantwoordt vragen over producten, orders en leveringen en zorgt voor een tijdige opvolging. - Je bouwt aan duurzame klantrelaties en draagt bij aan een hoge klanttevredenheid. Klachten en retouren - Je behandelt kl...

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