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Customer Support Specialist - International Markets Amsterdam ABOUT US Europe is changing. More and more people are choosing freedom - as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty. At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow. We now insure thousands of customers across Europe - and we're just getting started. The Operations Team We are the face of Insify. With every call, every email, and every conversation, we build trust. We make sure customers feel heard, supported, and well taken care of - even when things get complicated. Speed and quality go hand in hand, and we continuously improve based on what we learn. With a growing team and expansion into multiple European countries, you play a direct role in something that makes a real impact. Your Role As one of our first Customer Support Specialists for a new European market, you won't just be supporting customers- you'll be a founding voice of that market at Insify. That means helping us build and shape the experience from the ground up, while being the first point of contact for entrepreneurs at some of the most important moments in their business. What You'll Do - Customer contact. You answer questions via phone, email, and chat. You explain complex insurance policies in a way customers actually understand. - Onboarding. You guide new customers through the process so they're insured within 2 minutes - smooth, accurate, and personal. - Spot patterns. Noticing the same question coming up from customers? You flag it, work with the team, and help us improve the product for that marke...



