The posting
huis huren ibiza.nl logohuis huren ibiza.nl logo Head of Bookings Location: Office Based Amsterdam, The Netherlands Department: Bookings & Customer Service Reports to: Chief Executive Officer (CEO) Type: Full-time About One of a Kind Travel One of a Kind Travel is on a mission to become the leading luxury villa and vacation rental platform in Europe. We pride ourselves on delivering exceptional, personalized service to high-end clients, ensuring that every booking is seamless from start to finish. With rapid growth across multiple markets, we are building a world-class team that shares our passion for excellence and customer experience. Job Overview We are looking for a Head of Bookings to lead and expand our Bookings Department. This role requires a dynamic, hands-on leader who will manage and grow our team of booking agents. The ideal candidate will not only manage daily operations but also convert booking requests, set up processes and tools and ensure both commercial and operational excellence. We need someone who can wear multiple hats - managing a team, handling bookings themselves and ensuring that One of a Kind Travel provides the best customer experience in the industry. Key Responsibilities Team Leadership & Management • Manage and mentor a growing team of booking agents, ensuring high performance, motivation and a customer-first mindset. • Recruit, train and develop the bookings team, ensuring the department is fully resourced to meet growing business demands. • Define and monitor individual and team KPIs, providing regular feedback and coaching to improve performance. • Conduct regular one-on-ones, team meetings and performance reviews to ensure continuous development. Operational Excellence • Establish and improve booking processes, workflows and best practices to ensure high efficiency and customer satisfaction. • Implement tools and technologies that streamline operations and provide actionable in...



