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Open nowPosted 421 days ago

ID. EURES: 6489979, FRENCH QUALITY ANALYST - CONTACT CENTER

EURES job mobility portal121,495 open roles

Where
Barcelona, Spain
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Your applicationOpen nowID. EURES: 6489979, FRENCH QUALITY ANALYST - CONTACT CENTEREURES job mobility portal · Barcelona, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 421 days ago

The posting

2 PERMANENT POSITIONS IN BARCELONA - APPLICATIONS: [email protected] WITH REFERENCE: EURES.ST_QA_FR // DEADLINE FOR APPLICATIONS: 04/04/2022 // SALARY: 21.225¤ GROSS/YEAR + UP TO 1.200¤ GROSS/YEAR - - - TELEPERFORMANCE IS LOOKING FOR A GROUP OF HIGHLY-SKILLED QUALITY ANALYST WITH NATIVE LEVEL OF FRENCH AND ENGLISH WORKING KNOWLEDGE, EAGER TO DEVELOP HIS/HER CAREER WITH THE WORLDWIDE LEADER IN OUTSOURCED OMNICHANNEL CUSTOMER EXPERIENCE MANAGEMENT.// - - - MAIN RESPONSIBILITIES: /WORKING CLOSELY WITH AGENTS AND SUPERVISORS, THE QA WILL BE RESPONSIBLE FOR MONITORING INTERACTIONS TO ENSURE THE NEEDS OF THE CUSTOMER AND CLIENT ARE MET ON EACH AND EVERY INTERACTION. /RESPONSIBLE FOR CONDUCTING THE NUMBER INTERNAL MONITORING AND FEEDBACK PER AGENT AS PER CLIENT¿S REQUIREMENTS OR INTERNAL STANDARDS. /THE QA REVIEWS FOR COMPLIANCE WITH POLICIES AND PROCEDURES, ENSURES STAFF ARE PROVIDING ACCURATE INFORMATION. /PROVIDE FEEDBACK AND DELIVER COACHING FOLLOWING INTERNAL STANDARDS AND PROCESSES, WITH EFFECTIVE INTERPERSONAL COMMUNICATION. /QA COLLECTS AND ANALYZES TOP CALL DRIVERS DATA. PREPARES QUALITY REPORTS AND PERFORMANCE TRENDS ON A DAILY/WEEKLY/MONTHLY BASIS TO INFORM ALL STAKEHOLDERS. /DETECT AREAS FOR IMPROVEMENT AND MAIN OPPORTUNITIES. /ATTEND INTERNAL AND EXTERNAL CALIBRATION SESSIONS. /WORK CLOSELY WITH OPS MANAGEMENT TO DEVELOP AND IMPLEMENT ACTION PLANS FOR QUALITY IMPROVEMENT. - - - // PROFILE OF EMPLOYEE: /NATIVE LEVEL OF FRENCH /WORKING KNOWLEDGE OF ENGLISH /EXPERIENCE IN CONTACT CENTER QUALITY ASSURANCE / TECHNICAL EXPERTISE WITH SPREADSHEETS /PROFICIENT PC SKILLS.- - - WORKING CONDITIONS: /SALARY: 21.225¤ GROSS/YEAR + UP TO 1.200¤ GROSS/YEAR / PLACE OF WORK: BARCELONA / FULL TIME POSITION (39H PER WEEK, MONDAY TO FRIDAY) / LONG TERM CONTRACT / 3 WEEKS OF INTENSE INTRODUCTION TRAINING ON GOOGLE ADS AND SPECIFIC SALES TRAINING. / A PERMANENT PRESENCE OF COACHES. //RELOCATION PACKAGE (FLIGHT, PCR TEST AND ECONOMIC SU.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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