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Open nowPosted 41 hours ago

Klantcontactspecialist Pensioenen

EURES job mobility portal99,147 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowKlantcontactspecialist PensioenenEURES job mobility portal · Utrecht, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 41 hours ago

The posting

- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? Klantcontactspecialist Pensioenen bij Achmea Pensioenservices Randstad Professional - Zeist - € 4.300 per maand - 34 uur - HBO - Achmea Bank N.V. functieomschrijving - 22 september 2026 - vacaturenummer: 9215498 - 22 september 2026 - vacaturenummer: 9215498 Help jij deelnemers en werkgevers snel en effectief met complexe pensioenvraagstukken? Als Klantcontactspecialist Pensioenen bij Achmea Pensioenservices stuur jij op een optimale digitale klantreis via omnichannel kanalen. Binnen het klantcontactcenter van Achmea Pensioenservices werk je voor diverse pensioenfondsen. Je begeleidt klanten via onder meer chat, WhatsApp, telefoon en e-mail. Je bent niet alleen het eerste aanspreekpunt, maar ook een inhoudelijk expert die overkoepelende regie voert over het selfservice domein. Signaleer je knelpunten in processen? Dan zet jij jouw analyses proactief om in verbetervoorstellen. Met jouw inzet verhoog je de klanttevredenheid en help je onnodige contactmomenten te voorkomen. In deze rol pak je de volgende taken op: • Begeleiden van deelnemers en werkgevers bij complexe pensioenvraagstukken en mutaties. • Bewaken van en sturen op KPI's zoals CSAT, CES en FTR. • Analyseren van digitale selfservice processen en formuleren van proactieve verbetervoorstellen. • Schakelen met de 2e-lijns administratie voor vraagstukken met specifieke expertise. • Vlot en professioneel communiceren via verschillende omnichannel kanalen. Heb je geen WhatsApp? Dan nemen we contact met je op via telefoon of e-mail! Functie-eisen Jij bent succesvol als: • Je beschikt over een hbo werk- en denkniveau. • Je ten minste 5 jaar relevante werkervaring hebt opgedaan binnen klantcontact of de financiële dienstverlening. • Je beschikt over aantoonbare vakkennis van pensioenregelingen. • Je 34 uur per week beschikbaar bent. Competenties • Contactvaardig en luistervaardi...

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