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Open nowPosted 25 hours ago

Manager Klantcontact

EURES job mobility portal576,476 open roles

Where
Groot-Rijnmond, Netherlands
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Your applicationOpen nowManager KlantcontactEURES job mobility portal · Groot-Rijnmond, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 25 hours ago

EURES job mobility portal median: 9 days open

The posting

Manager Klantcontact voor regio Rotterdam e.o. (open sollicitatie) Plaats Rotterdam Functiegroep Management Opleiding HBO Taal Nederlands Uren per week 36 - 40 uur Kenmerk JobI14 - Rotterdam - HBO - Management - Nederlands - 36 - 40 uur - JobI14 Het duurt nog geen 2 minuten! Leiderschap met impact in een klantgerichte omgeving Ben jij een ervaren klantcontactmanager die strategisch denkt én praktisch schakelt? Heb je een scherp oog voor teamontwikkeling, procesoptimalisatie en klantbeleving? Wij zijn op zoek naar daadkrachtige en mensgerichte managers voor klantcontactcentra in verschillende regio's. In opdracht van meerdere professionele organisaties in uiteenlopende sectoren (zoals retail, zorg, reisbranche en dienstverlening) bemiddelen wij ervaren managers voor klantcontactafdelingen. We hebben regelmatig soortgelijke functies beschikbaar, maar kunnen op dit moment niet garanderen dat er direct een concrete vacature openstaat. We nemen contact met je op zodra er een passende match is op basis van jouw profiel. Wat je gaat doen De precieze invulling van je taken hangt af van de opdrachtgever, maar over het algemeen kun je denken aan de volgende verantwoordelijkheden: - Aansturen van teamleiders en/of klantadviseurs. - Vertalen van klantcontactstrategie naar concrete jaar- en actieplannen. - Optimaliseren van processen en klantreizen met oog voor kwaliteit én efficiency. - Monitoren en verbeteren van KPI's zoals klanttevredenheid, bereikbaarheid en teamperformance. - Leiden van verandertrajecten en implementeren van nieuwe werkwijzen of systemen. - Coachen en ontwikkelen van medewerkers met aandacht voor betrokkenheid en groei. Wat we van jou verwachten - Minimaal hbo-werk- en -denkniveau, bij voorkeur in een commerciële of bedrijfskundige richting. - Minimaal 5 jaar ervaring in klantcontact, waarvan meerdere jaren als leidinggevende. - Aantoonbare ervaring met verandermanagement en procesverbetering (bijv...

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