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Open nowPosted 38 days ago

Medewerker Klantendienst

EURES job mobility portal92,923 open roles

Where
Brugge, Belgium
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Your applicationOpen nowMedewerker KlantendienstEURES job mobility portal · Brugge, Belgium
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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 38 days ago

The posting

Je komt terecht in een klein en hecht administratief team.

Als Medewerker Klantendienst ben je het eerste aanspreekpunt voor klanten en medewerkers. Je combineert veel telefonische contacten met administratie en ondersteuning van de planning.

Je taken bestaan uit:

  • Je behandelt inkomende telefoons van klanten.
  • Je luistert naar de klant en brengt de situatie correct in kaart.
  • Je verzamelt de nodige informatie over de opdracht of het probleem.
  • Je denkt mee en zoekt naar een geschikte oplossing.
  • Je ondersteunt de planning als back-up.
  • Je houdt rekening met regio, dringendheid, medewerkers, wagens, materiaal en timing.
  • Je zorgt dat de juiste informatie bij de medewerkers op de baan terechtkomt.
  • Je behandelt vragen en opmerkingen van klanten en medewerkers.
  • Je voert administratieve taken uit en verwerkt gegevens nauwkeurig.
  • Je werkt nauw samen met collega's.

Telefonie is een belangrijk onderdeel van de functie. Op drukke dagen kunnen er 70 tot 80 oproepen zijn. Bij zware neerslag kan dit oplopen tot ongeveer 120 oproepen.

Je moet snel kunnen schakelen en prioriteiten kunnen stellen. Gezond verstand, logisch nadenken en durven overleggen zijn belangrijk.

Ook het commerciële aspect speelt een rol. Je bespreekt op een correcte manier wat mogelijk is bij dringende interventies en kunt indien nodig een oplossing met meerkost voorstellen.

  • Positief en enthousiast is.
  • Sterk communicatief en klantgericht is.
  • Sociaal en stressbestendig is.
  • Goed kan omgaan met verschillende persoonlijkheden.
  • Graag multitaskt en snel prioriteiten stelt.
  • Vlot schakelt tussen telefonie, administratie en planning.
  • Praktisch en logisch kan nadenken.
  • Voldoende commerciële feeling heeft.
  • Nauwkeurig werkt en verantwoordelijkheid neemt.
  • Niet nonchalant is en snel leert uit fouten.
  • Durft hulp te vragen en te overleggen.
  • Graag samenwerkt in een klein team.
  • Positieve energie en een goed gevoel voor humor meebrengt.
  • Zich op lange termijn aan de organisatie wil verbinden.
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