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Open nowPosted 8 days ago

Randstad Digital - ServiceDesk Coördinator

EURES job mobility portal92,923 open roles

Where
Gent, Belgium
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Your applicationOpen nowRandstad Digital - ServiceDesk CoördinatorEURES job mobility portal · Gent, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Operationele spil en dagelijks aanspreekpunt voor het team. Combineert de ServiceDesk Engineer functie met coördinerende taken, als rechterhand van de verantwoordelijke voor operationele efficiëntie en SLA-naleving.

Verantwoordelijkheden

  • Coördinatie & Leidinggevende Ondersteuning: Dagelijkse coördinatie, taakverdeling en assistentie aan de verantwoordelijke.
  • Eerste aanspreekpunt van Randstad collega's wat persoonlijke administratie betreft (Timesheets, HR vragen/problemen, ...)
  • Escalatie & Incident Management: Uitvoeren van engineer taken en optreden als tweede lijn escalatiepunt voor complexe problemen.
  • Probleemanalyse & Oplossing: Analyse en oplossing van complexe Hardware-, software- en infrastructuurproblemen.
  • Kennisbeheer & Opleiding: Up-to-date houden van documentatie en coachen/mentoren van collega IT'ers.
  • SLA-bewust werken: rekening houden met de interne Service Level Agreements van Proximus bij de uitvoering van taken.
  • Competenties: Sterk leiderschap en communicatie (coachen, bruggenbouwer). Goede tot zeer goede kennis van Nederlands, Frans en Engels. Technische bagage met capaciteit voor diepgaande analyse. Uitstekend organisatievermogen, stressbestendig en het kunnen stellen van prioriteiten...
  • Technisch: Kennis van de laatste Windows versie, Office 365 (incl. Authenticator, MS Teams), Intune en SCCM. Ervaring met Mobile devices (Android, iOS) en Hardware interventies.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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3×

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