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Open nowPosted 39 hours ago

Responsable service client - FR/NL/ANG - Tubize - temps plein - H/F/X

EURES job mobility portal576,476 open roles

Where
Nivelles, Belgium
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Your applicationOpen nowResponsable service client - FR/NL/ANG - Tubize - temps plein - H/F/XEURES job mobility portal · Nivelles, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 39 hours ago

EURES job mobility portal median: 9 days open

The posting

Pour l'un de nos clients, acteur international de premier plan dans le secteur de la logistique et du transport, nous recherchons un Responsable Service Client / Operations (H/F/X) pour son site situé à Tubize.

Votre mission

En tant que Responsable de Service, vous assurez la gestion quotidienne d'un service client tout en encadrant une équipe administrative composée de 3 à 6 collaborateurs. Véritable relais entre les clients, les équipes opérationnelles et la direction, vous veillez au bon fonctionnement des activités et à la qualité du service fourni.

Vos responsabilités

  • Encadrer, motiver et accompagner une équipe polyglotte
  • Organiser et coordonner l'activité quotidienne du bureau
  • Gérer les litiges, réclamations et demandes clients
  • Assurer le suivi et la communication avec les différents donneurs d'ordre
  • Planifier l'activité du service et gérer les ressources intérimaires
  • Veiller au respect des objectifs de qualité et de performance
  • Suivre la qualité des prestations réalisées sur le terrain
  • Analyser les indicateurs de performance (KPI) et mettre en place des actions correctives
  • Assurer le suivi des activités et résorber les éventuels retards opérationnels
  • Collaborer étroitement avec les équipes logistiques et de livraison
  • Participer à la gestion des retours de tournées lorsque nécessaire

Votre profil

  • Vous disposez d'une solide expérience en management d'équipe
  • Vous êtes à l'aise avec le suivi des KPI et le pilotage d'activité
  • Vous faites preuve d'organisation, de rigueur et de réactivité
  • Vous possédez un excellent sens du service client
  • Vous êtes orienté solutions et capable de gérer les priorités
  • Vous disposez d'une autorité naturelle tout en restant empathique et accessible
  • Vous appréciez les environnements dynamiques et exigeants
  • Une expérience dans le secteur de la logistique, du transport ou du service client constitue un atout

Langues

  • Français : courant
  • Néerlandais : courant
  • Anglais : courant
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EURES job mobility portal's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EURES job mobility portal's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EURES job mobility portal's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

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