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Open nowPosted 22 hours ago

Servicemanager Group- IT

EURES job mobility portal151,638 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowServicemanager Group- ITEURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 hours ago

The posting

Heracles Almelo en Ormer ICT verlengen samenwerking tot 2030! - Contact Vragen? Fred helpt je graag! Fred Baekers Partner - 06-12731833 - [email protected] Servicemanager Group- IT - Regio Amsterdam - 40 uur - 2026-07-01 12:00:00 Voor één van onze klanten in de regio Amsterdam-Utrecht zijn wij op zoek naar een Servicemanager. Start: ZSM Positionering in de organisatie De Servicemanager is primair verantwoordelijk voor de dienstverlening welke door Group IT zijn belegd (uitbesteed) bij externe partners. Binnen dit domein geldt dat er gebruik wordt gemaakt van meerdere externe partners welke ieder op hun kennisgebied dienstverlening leveren namens Group IT aan de eindgebruikersorganisatie. . De Servicemanager rapporteert hiërarchisch aan de Teamlead Operations Management. De Servicemanager draagt eindverantwoordelijkheid en personele verantwoordelijkheid; de Servicemanager ontvangt gedelegeerd mandaat voor inhoudelijke aansturing en prioritering binnen het domein. Doel van de functie Het borgen van de stabiliteit van de kwaliteit, het sturen en continu verbeteren (doorontwikkeling) door inhoudelijk regie te voeren op de geleverde dienstverlening vanuit de externe partners. De rol richt zich voornamelijk op het beheren van de vastgelegde servicelevels, het monitoren van prestaties en het waarborgen dat dienstverlening aansluit op de behoeften van de organisatie en plaats vindt op basis van de afgesproken SLA's en KPI's. De Servicemanager fungeert als inhoudelijk kartrekker en eerste aanspreekpunt binnen dit domein. Resultaatsgebieden 1. Leveranciers- en contractmanagement • De operationele aansturing van de externe partners die IT-diensten leveren • Bewaken van contractuele afspraken en SLA's • Fungeren als primair aanspreekpunt voor de externe partners op operationeel gebied • Evalueren van leveranciersprestaties en initiëren van verbeteringen 2. SLA- en KPI-management • Opstellen, beheren...

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