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Open nowPosted 30 days ago

Technisch Support Specialist (Voip/ICT)

EURES job mobility portal29,165 open roles

Where
Groot-Amsterdam, Netherlands
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Your applicationOpen nowTechnisch Support Specialist (Voip/ICT)EURES job mobility portal · Groot-Amsterdam, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 30 days ago

The posting

Man achter laptop Amsterdam Technisch Support Specialist (VoIP/ICT) amiKAxOw0oo1Jscx MBO HBO Vast Noord Holland 36 - 40 uur 40 uur Euro 3200 - 3300 Euro 4250 - 4500 Korte omschrijving Heb jij minimaal 3 jaar ervaring in technische support of ICT-beheer, en ben je toe aan een rol waarin je zelfstandig complexe technische cases oplost en het aanspreekpunt bent voor je collega's? Dan zoeken wij jou. Over de job Voor opdrachtgever in de regio Amsterdam zijn wij op zoek naar een ervaren Technisch Support Specialist (VoIP/ICT) , voor dienstverband. Als ervaren Technisch Support Specialist ben jij de spil tussen de supportafdeling en het operations- en ontwikkelteam. Je lost niet alleen vragen van klanten op: je herkent zelfstandig wanneer een probleem dieper zit, doet zelf al het vooronderzoek en zorgt dat een case goed onderbouwd bij de 3e lijn terechtkomt. Je bent het technische aanspreekpunt voor je collega's op de supportafdeling en draagt actief kennis over. Wat doe je? - Zelfstandig analyseren en oplossen van complexe technische supportvragen (telefonie, netwerk, VoIP) via telefoon en Zendesk - Interpreteren van logs en technische documentatie om de kern van een storing snel te achterhalen - Uitvoeren van gedegen vooronderzoek op complexe cases vóór escalatie naar operations - Beoordelen of een case voldoende is uitgewerkt om door te zetten naar 3e lijns support - Schakelen met het ontwikkelteam in Kyiv (in het Engels) over nieuwe functionaliteiten en lopende issues - Fungeren als technisch vraagbaak voor collega's op de supportafdeling - Bijdragen aan kennisoverdracht binnen het team, bijvoorbeeld via casebespreking - Incidenteel ondersteuning bieden op klantlocatie bij technisch complexere installaties of storingen Wat ben je? - Minimaal 3 jaar werkervaring in technische support, netwerkbeheer of een vergelijkbare ICT-rol - Aantoonbare kennis van VoIP-technologie (SIP, codecs, QoS) of netwerkinfrastructuur (DNS, firew...

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