The posting
Job Description
Description
“We have people at heart, and business at mind.”
Why Euroclear? We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All.
We are a people-oriented organisation with a renowned reputation in the global markets. As the trusted provider of post-trade services, Euroclear connects participants from across the globe and ensures the transfer of money and securities. Here, you can contribute to the world’s financial markets and achieve your personal and professional ambitions.
With almost 6000 people based around the world we have a culture of high performance and continuous development. Not only will you work at the heart of an international business: you will also be part of a vibrant and inspiring multicultural company where you can grow and thrive.
Responsibilities
• Handling client queries via email and by telephone.
• System monitoring to ensure any service disruptions are identified and managed quickly, safely and the appropriate actions are taken to avoid reoccurrences.
• Providing a proactive service to clients by understanding their business processes and their use of Euroclear’s Systems.
• Fully comply with Euroclear’s policies regarding regulations from within the financial industry, specifically CSDR & GDPR.
• Escalating client or system issues to relevant teams to aid the smooth operation of Euroclear’s services.
• Supporting relevant contingency procedure situations, ensuring that all business requirements are met.
Our values for people who are successful in this role:
• Prioritising the success of the team.
• A keenness to learn, are professional and forward thinking.
• Good interpersonal, communication, and organizational skills, with an eye for detail.
• Good analytical skills and an ability to calmly comprehend and resolve customer queries.
• Have basic competent IT skills in Microsoft office packages.
• Do the right thing; even when no one is watching or there is an easier alternative.
• Approach all situations positively, responsibly and constructively.
• Are self-motivated, pay attention to detail, and want to make a difference.
Shift Pattern: Our hours are typically 09:00 – 17:00, with occasional requirement to work longer (as the situation requires) with some shift work required between the hours of 04:45 – 12:15 and 15:00 to 22:00. Transport is provided for employees working during unsociable shift hours.
Application Submission: Please submit your CV with a Coversheet summarising:
• Why you are interested in this particular position?
• What skillsets / characteristics / experience make you suitable for the role?
About Euroclear
Working together, winning together
At Euroclear, teamwork is at the heart of everything we do. To promote openness and communication we have open offices, flexible working, a collaborative online platform spread over 15 different locations and a casual dress code. We continuously strive to do things better but also inspire our people to make finance fun. Working together is winning together!
Our values:
Integrity
We stay true to our moral and ethical compass, acting with honesty, respect, humility and transparency to create trust.
Client Centricity
We listen, we deliver on our promises with high standards of quality and we innovate together with clients.
Care
We care about each other and the future of the company. We make a positive impact on our communities and our environment for a more inclusive and sustainable world.
Collective Ownership
We work together and for each other as one Euroclear, acting as owners of the business, and taking individual accountability to create value.
Courage
We express our views, we challenge constructively, we make trade-offs and we act with courage. Great Place to Work for All.
Curiosity
We challenge the status quo by listening, learning and seeking out other perspectives, leveraging the outside world to be the industry leader.
We believe that our people are our strength. The diverse talents that our employees bring to the table, are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity, and strive to be a Great Place to Work for All.
All qualified applicants will be considered for employment, regardless of their race, religion, colour, national origin, gender, sexual orientation, gender identity or expression, age, marital status, pregnancy, neurodiversity, disability, or any other aspect that makes them unique.
If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.
For more information please visit: Jobs - Career opportunities at Euroclear: Work with us
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