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Open nowPosted 174 days ago

客服主管

everrising/index66 open roles

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Your applicationOpen now客服主管everrising/index

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on everrising/index's own form.

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3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 174 days ago

The posting

1.负责游客中心、闸口、票务、导览、广播、寄存等区域的日常统筹管理； 2. 合理安排班次与分工，有效应对高峰期客流疏导，确保接待效率与服务品质； 3.管理所辖区域的设施设备（如寄存柜、广播系统、轮椅、婴儿车等），确保正常运行和及时报修； 4. 负责受理、调解、跟进游客的重大或疑难事件投诉（包括意外伤害事件），建立投诉档案，完成闭环管理和事后分析，降低投诉率； 5. 配合相关部门处理景区内的突发情况，如客流拥堵、恶劣天气、设备故障、游客走失、突发疾病等； 6.负责游客意外受伤后续的安抚、赔偿谈判、与保险公司的对接事宜； 7.组织开展服务礼仪、业务知识、投诉处理技巧等培训，监督服务质量； 8.负责重要来宾、考察团队的VIP接待。

1.大专及以上学历、28-38周岁； 2.形象气质良好，沟通表达清晰，服务意识强； 3.富有工作激情，具有较强的抗压能力，具备良好的职业道德和团队协作精神； 4.旅游管理、酒店管理、市场营销、公共管理等相关专业； 5.具有3年以上景区、主题公园、度假村的团队管理经验； 6.接受周末和节假日上班。

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    The review screen in CV Rocket: how each CV was read, round by round.

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