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Open nowPosted 7 days ago

Member Contact Center Representative

Everwise Credit Union36 open roles

Pay
$19 an hour
Where
South Bend, Indiana 46601
Work mode
Hybrid
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Your applicationOpen nowMember Contact Center RepresentativeEverwise Credit Union · South Bend, Indiana 46601

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Everwise Credit Union's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market. Everwise Credit Union postings stay open a median of 29 days.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 7 days ago

Everwise Credit Union median: 29 days open

The posting

Job Description:

Position Summary:

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary Responsibilities and Duties:

  • Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
  • Identify opportunities to promote credit union products and services to retain members and increase wallet share.
  • Utilize various computer applications to assist with member support and satisfaction.
  • Strive to provide first contact resolution and build lasting member relationships through exceptional service.
  • Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
  • Contribute to Unit and Corporate goals.
  • Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

**Variability in hours including weekend and holiday hours.

Knowledge/Skills:

  • Clear verbal and written communication, listening, and human relation skills
  • Excellent phone communication skills using clear and pleasant voice
  • Basic analytical, mathematical, organizational and decision-making skills
  • Computer literacy skills with using Windows environment, spreadsheet and word processing software.
  • Data entry skills
  • Ability to multi-task
  • Able to work in a fast-paced and diverse environment
  • Ability to sit and/or stand at a desk for extended period.

Minimum Requirements:

  • High School Diploma, GED or equivalent skills and abilities.
  • Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years’ customer service and/or call center experience.

Base pay: Starting at $19.00/hour.

Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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  1. A CV for this posting

    Written against Everwise Credit Union's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Everwise Credit Union's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Everwise Credit Union's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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