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Open nowPosted 64 days ago

Customer Success Manager

Evosep ApS

Where
Denmark
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Your applicationOpen nowCustomer Success ManagerEvosep ApS · Denmark

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Evosep ApS's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 64 days ago

The posting

Turn your scientific expertise into commercial impact

Are you a scientist with a couple of years of experience in the lab, and a growing pull toward the commercial side of science? Do you want to use your analytical background as a springboard - building relationships, driving customer outcomes, and eventually growing into a broader commercial career - rather than staying in the lab? If you're energized by science but you can already picture yourself on the customer-facing side of it, this role is built for that transition.

What we do

Evosep aims to improve quality of life and patient care by radically innovating protein based clinical diagnostics. Making sample preparation and separation before MS analysis 10 times faster and 100 times more robust will enable truly large cohort studies for biomarker validation and provide the foundation for precision medicine.

Why this role is a great place to start your commercial career

Most people don't start their career knowing they want to end up in commercial roles - they discover it. If you've enjoyed the moments in your scientific work where you got to explain your results, train a colleague, or convince a skeptical reviewer, there's a good chance you'd enjoy this even more.

As a Customer Success Manager, your science degree isn't something you leave behind - it's your credibility with every customer you work with. You'll use it every day to understand their workflows, speak their language, and be trusted as someone who genuinely gets the science. On top of that, you'll build a second skillset most scientists never get the chance to develop: reading account health, spotting growth opportunities, structuring commercial conversations, and working hand-in-hand with Sales, Marketing, and Application Specialists.

It's a role at the intersection of two worlds - and a natural stepping stone if you're aiming toward Account Management, Sales, Marketing, or broader commercial leadership down the line. You won't be doing this alone: you'll be mentored by experienced colleagues in Sales and Applications, and supported by a team that wants to see you grow into the commercial side of the business.

Key tasks and responsibilities

Build and grow customer relationships

  • Own the day-to-day relationship with a portfolio of accounts across Academia, Pharma, Biotech, and Clinical
  • Learn to run structured account check-ins - understanding how customers are using their instruments, what's going well, and where they need more support
  • Start spotting expansion opportunities (new applications, additional capacity) and hand them off to Sales - with mentoring, you'll grow into owning more of that commercial read yourself
  • Track adoption and usage trends, and translate what you see into a clear read on account health

Keep customers running smoothly

  • Be the customer's go-to contact for contract renewals, service timing, and logistics questions
  • Coordinate with our Service and Application teams to keep installs, maintenance, and calibrations on track
  • Help new customers get set up for success from day one

Represent Evosep and capture customer feedback

  • Attend conferences, user meetings, and customer workshops - representing Evosep and building your own network in the field
  • Capture customer feedback and feed it back to Product and Marketing - your scientific background will help you translate what customers really mean
  • Help build a pipeline of reference customers and advocates within your accounts

Qualifications

  • A degree in Analytical Science, Chemistry, Biotechnology, or a related field
  • Around 2–3 years of experience, e.g. from a lab, research, or an early technical/commercial role - hands-on proteomics and LC-MS experience is a big plus, but not a hard requirement
  • A genuine curiosity about the commercial side of science, and the drive to build a career there - not just to support it
  • Strong communication skills - comfortable explaining technical topics clearly to different audiences
  • A proactive, relationship-driven mindset; you follow through and you don't wait to be asked twice
  • Fluent in English; additional languages are a plus
  • Based in Denmark, with willingness to travel across Europe and occasionally further; happy working from home and from our HQ in Odense
  • Valid Class B driver's license

What We Offer

  • A genuine path from scientific expertise into a commercial career, with mentoring from experienced Sales and Applications colleagues
  • A competitive compensation and benefits package — details shared during the application process
  • A team of passionate, ambitious, and supportive colleagues who are genuinely driven by purpose
  • A dynamic, open culture where challenging the status quo is a team sport
  • The opportunity to grow with a fast-expanding company at the center of proteomics innovation
  • A healthy work-life balance — we know you have a life outside the office, and we want you to enjoy it
  • Modern office facilities in Odense, including a cozy atrium courtyard — perfect for sunny lunch breaks and Friday bars
  • And that’s just the beginning! Curious? Read more at www.evosep.com/careers

Does This Position Sound Like A Match?

Hit the apply button below! We can’t wait to hear from you and learn more about why you’d be a great fit for the Evosep team.

What Happens After I Send My Application?

We’re eager to welcome our new Customer Success Manager as soon as possible, so we’ll be reviewing applications and conducting interviews on an ongoing basis. That means if you’re interested, don’t wait too long! And don’t worry: If you take the time to apply, we’ll make sure to respond. At the very least, you’ll hear from us once the hiring process is complete - we know applying takes effort.

Living in Odense

Join a thriving life science ecosystem with strong university-industry collaboration and exciting career opportunities. Discover why professionals from around the world choose to live and work in Odense - a city that combines innovation, work-life balance, and exceptional quality of life. Learn more here Career in Odense - Invest in Odense.

If you are relocating from abroad, International House Odense offers practical support to help you settle in and navigate life in Denmark.

Job location:

Remote/ Odense HQ

Application deadline:

As soon as possible

If you have any questions, please contact

Peter Milland

Regional Director - Europe

[email protected]

Posting text belongs to the employer. Removal requests: contact us.

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