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Open nowFirst seen 3 days ago

Customer Success Manager

Nearshore Business Solutions63 open roles

Where
Bogotá, Colombia, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerNearshore Business Solutions · Bogotá, Colombia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nearshore Business Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Nearshore Business Solutions postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 3 days ago

Nearshore Business Solutions median: 2 days open

The posting

Job Title: Customer Success Manager - FinTech

Location: Remote – Latin America

Type of Contract: Contractor | Full Time

Language Requirements: Professional English

Our client is seeking a Customer Success Manager with 5+ years of B2B SaaS customer success experience and a strong background managing enterprise relationships. In this role, you will drive customer adoption, strengthen long-term partnerships, and help finance teams maximize the value of accounts receivable automation. Your work will directly impact customer retention, account health, and measurable business outcomes.

Key Responsibilities

  • Manage post-onboarding relationships with enterprise customers across finance, IT, operations, and executive leadership.
  • Help customers achieve business goals by connecting their platform to their daily workflows, particularly order management and collections.
  • Monitor product usage, reinforce adoption, and deliver ongoing customer education.
  • Track account health, identify risks early, and coordinate action plans to address customer concerns.
  • Understand customer priorities, validate business needs, and align product use cases with expected outcomes.
  • Maintain accurate CRM records, account plans, customer commitments, and health updates.
  • Collaborate with Product, Engineering, Adoption, Solution Engineering, and Account Management teams to improve customer outcomes and validate potential expansion opportunities.

Must-Have Qualifications

  • 5+ years of experience in Customer Success or a related post-sale role within B2B SaaS, including enterprise accounts.
  • Proven experience managing complex customer relationships across finance, IT, operations, and executive stakeholders.
  • Strong ability to build customer trust, understand business objectives, and drive measurable post-adoption outcomes.
  • Experience identifying account risks, communicating concerns proactively, and coordinating effective solutions.
  • Ability to connect software capabilities with customers’ operational workflows.
  • Excellent written and verbal communication, account planning, and CRM documentation skills.
  • Strong collaboration skills and the ability to manage a sizeable customer portfolio.

Preferred Qualifications

  • Experience in fintech, finance operations, accounts receivable, collections, order management, ERP, treasury, or quote-to-cash workflows.
  • Experience supporting global customers or working at a high-growth SaaS or enterprise software company.
  • Experience training customer teams and integrating software into established business processes.

Interested in driving customer success and helping enterprise finance teams achieve better outcomes? Apply today!

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  1. A CV for this posting

    Written against Nearshore Business Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nearshore Business Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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