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Open nowPosted 14 hours ago

Priority Desk Advisor - Fresh Direct

Evri Group Recruitment Team336 open roles

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Your applicationOpen nowPriority Desk Advisor - Fresh DirectEvri Group Recruitment Team

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Evri Group Recruitment Team's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Evri Group Recruitment Team postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 14 hours ago

Evri Group Recruitment Team median: 20 days open

The posting

Priority Desk Advisor – Fresh Desk The role As a Priority Desk Advisor, you’ll help maintain and improve the service we provide to our key priority clients, including fresh food parcels where additional delivery requirements apply. You’ll monitor the end-to-end journey of priority parcels, using daily data to identify anything at risk of missing SLA and working with teams across the business to resolve issues quickly. You’ll also build strong relationships internally and externally, working closely with operational teams, Commercial Managers and clients to help improve delivery performance and customer satisfaction. What you’ll be doing

Using in-day data to identify priority parcels at risk of non-delivery and resolving issues wherever possible. Quickly escalating issues to the appropriate teams when additional support is needed. Proactively contacting couriers and contractors to resolve in-day operational issues. Working with Depot, Delivery Unit, Operations and contractor teams to recover volume and maintain Day 1 SLA performance. Providing regular MI and visibility of priority parcel performance. Supporting our priority clients and helping ensure fresh food parcels receive the additional focus they require. Building effective relationships with internal stakeholders, Commercial Managers and clients.

What you’ll need

Excellent communication skills across different channels. The ability to work effectively under pressure in a fast-paced environment. A good working knowledge of standard Microsoft Office tools. Confidence using Excel for basic data manipulation. A proactive approach to identifying and resolving operational issues. Strong relationship-building skills and a customer-focused mindset.

What success looks like You’ll help improve customer satisfaction and client performance by increasing the number of priority parcels successfully delivered on Day 1 and ensuring potential delivery issues are identified and acted on quickly.

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