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Open nowPosted 5 days ago

Guest Service Agent

EVT Group28 open roles

Where
1 Hay St, Port Macquarie NSW 2444, Australia
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Your applicationOpen nowGuest Service AgentEVT Group · 1 Hay St, Port Macquarie NSW 2444, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EVT Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. EVT Group postings stay open a median of 19 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 5 days ago

EVT Group median: 19 days open

The posting

Title: Guest Service Agent Position Overview: To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel. Our Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

Growing revenue above market Maximise assets Business transformation

Our Values

Empowerment: We make it happen Possibilities: We evolve and innovate Community: We make the connection

Key Accountabilities

Anticipate and attend to the guest’s needs and desires immediately. Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel. Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines. Process daily guest transactions and accounts accurately and efficiently. Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests. Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes. Promptly action all guest messages and facsimiles. Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management. Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area. Have a full working knowledge of all current room rates and packages available at the Hotel. Book, update, amend and file all reservations accurately and in a timely manner. Participate in all rostered theoretical and on-the-job training sessions. Comply with all of the hotel’s operational policies & procedures. Maintain a clean & safe working environment. Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S). Adhere to all established cashiering policies and procedures. Ensure the protection and maintenance of all operating equipment Complete all assigned opening and closing duties. Give assistance to the telephonists and back office personnel when required. Attend all scheduled meetings.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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