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Open nowPosted today

Assistant Manager

EXL2,289 open roles

Where
Maharashtra, India
Work mode
Hybrid
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Your applicationOpen nowAssistant ManagerEXL · Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EXL's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. EXL postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

EXL median: 20 days open

The posting

Job Description

Responsibilities

  • Request management: Monitor the market data inbox and platform queue, categorize requests, check required information, assign priorities, and track requests through completion against agreed service targets.
  • Access and entitlements: Process approved requests to provision, modify, remove, or reassign access. Coordinate with vendors and verify that requested changes have been completed before closing requests.
  • Approval coordination: Communicate costs using approved pricing information, obtain required business approvals, and maintain a clear record of decisions.
  • Employee changes: Support joiner, mover, and leaver processes by reviewing affected subscriptions and coordinating timely access changes.
  • Access reviews: Support periodic entitlement recertification, follow up with business owners, and investigate discrepancies between approved access and vendor records.
  • Contract and product records: Maintain accurate mappings between vendors, products, contracts, subscriptions, business owners, and cost centers. Identify missing or inconsistent information and coordinate its resolution.
  • Renewal tracking: Maintain renewal dates and notice deadlines, initiate reminders, and escalate pending decisions to the appropriate business or procurement owner.
  • Spend and allocation support: Reconcile subscription records, invoices, approved pricing, and allocation information. Flag discrepancies and potentially unused or duplicate subscriptions for review.
  • Data quality: Perform completeness, accuracy, and reconciliation checks. Execute approved bulk updates using established validation and review procedures.
  • Reporting and escalation: Report request volumes, backlog aging, overdue actions, entitlement discrepancies, and upcoming renewals. Escalate exceptions with clear supporting information.
  • Documentation and improvement: Maintain operating procedures and knowledge articles, participate in user acceptance testing, and suggest improvements to recurring manual processes.

Responsibilities

Candidate Requirements

  • Approximately 2–5 years of relevant experience in market data operations, subscription administration, software-license operations, access administration, procurement operations, or a comparable service operations role.
  • Experience managing requests through defined workflows, approvals, service targets, and escalation procedures.
  • Strong Excel skills, including lookups, pivot tables, data validation, and reconciliation of multiple datasets.
  • Ability to maintain accurate records and investigate discrepancies methodically.
  • Clear written and verbal communication, including professional correspondence with vendors and business stakeholders.
  • Experience following and documenting standard operating procedures.
  • Ability to prioritize competing requests, follow up on dependencies, and maintain ownership through resolution.
  • Sound judgment about when to resolve an issue independently and when to escalate it.

Additional / Nice-to-Have Experience

  • Administration of market data products, subscriptions, or vendor entitlements.
  • Contract renewal tracking, invoice reconciliation, and cost-center allocation.
  • Access recertification and employee onboarding/offboarding processes.
  • Basic SQL and familiarity with Snowflake or other enterprise data platforms.

Qualifications

Graduate in Computer Science, Data Science, or related field. 2-3 years of experience in data engineering or related field.

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