Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Delivery Lead

EXL79 open roles

Where
New York, United States
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDelivery LeadEXL · New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EXL's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. EXL postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 3 days ago

EXL median: 8 days open

The posting

Job Description

Delivery Leader – Client Partner

CME Vertical | Marketing & Experience Technology

Location

USA

Experience

8+ years

Function

Client Delivery & Account Growth

Reports to

Account / Practice Head, EXL

Role Summary

We are looking for a Delivery Leader who will act as a trusted client partner and the onshore face of EXL for a Communications, Media & Entertainment (CME) accounts. You will work across the client's buying center, lead onshore requirement gathering and engagement governance, and partner with internal EXL teams to deliver outcomes and grow the account. The ideal candidate combines delivery credibility, deep marketing-technology knowledge, and a track record of identifying and converting new opportunities.

Key Responsibilities

Client Partnership & Buying Center Engagement

  • Build and maintain senior relationships across the client's buying center, including marketing, digital, data/analytics, technology, procurement, and business leadership.
  • Act as the primary point of contact for strategic conversations, escalations, and executive reviews.
  • Run regular engagement connects: weekly syncs, monthly operating reviews, and quarterly business reviews.
  • Understand client priorities, pain points, and roadmaps to position EXL as a long-term strategic partner.

Account Growth & Opportunity Identification

  • Identify, qualify, and shape new opportunities within the account: new use cases, adjacent teams, and expansion of scope.
  • Convert delivery relationships into upsell and cross-sell opportunities across content, analytics, martech, and activation.
  • Work with EXL sales, solutioning, and practice teams on proposals, SOWs, and pitches.
  • Maintain an account growth plan with a clear pipeline, targets, and white-space analysis.

Onshore Delivery Leadership

  • Serve as onshore lead to the delivery team, owning requirement gathering, scoping, and prioritization with client stakeholders.
  • Translate business needs into clear requirements, user stories, and delivery plans for offshore teams.
  • Ensure delivery quality, timelines, and budgets, and track SLAs, KPIs, and client satisfaction.
  • Proactively manage risks, dependencies, and change requests.
  • Mentor onshore and offshore team members and foster a collaborative delivery culture.

Collaboration with EXL

  • Partner with EXL leadership, domain experts, and capability teams (analytics, digital, data, AI) to bring the right solutions and talent to the client.
  • Coordinate across onshore and offshore teams for seamless execution.
  • Share client insights, market trends, and competitive intelligence internally to strengthen the value proposition.

Required Skills & Experience

Domain: CME Industry Knowledge

  • Solid understanding of Communications, Media & Entertainment, including telco, media, entertainment, publishing, sports, airlines, and hospitality.
  • Awareness of industry trends such as streaming, subscriber growth and churn, personalization, loyalty, audience monetization, and the shift to first-party data.

Marketing Landscape Expertise

  • Working knowledge of the marketing ecosystem: Content: content strategy, supply chain, production, and operations Digital Analytics: web/app analytics, attribution, measurement, and reporting Martech: CDPs, marketing automation, CRM, and data integration Activation: campaign execution, audience segmentation, personalization, and omnichannel journeys
  • Strong familiarity with Marketing and Experience Cloud products, such as Adobe Experience Cloud (AEM, AEP, Adobe Analytics, Target, Campaign, Marketo, Workfront), Salesforce Marketing Cloud, and similar platforms.

Delivery & Client Management

  • 8+ years of experience in IT services, consulting, or digital/marketing services, with substantial time in client-facing delivery leadership.
  • Proven experience managing multi-workstream programs and distributed (onshore/offshore) teams.
  • Demonstrated success in growing accounts by identifying opportunities and working with sales and solutioning teams.
  • Strong skills in requirements gathering, stakeholder management, and executive communication.
  • Experience with Agile and hybrid delivery models, and with P&L, budget, and commercial management.

Preferred Qualifications

  • Experience in a services firm supporting enterprise CME clients.
  • Exposure to data, AI, and GenAI-led marketing transformation.
  • Certifications in Adobe, Salesforce, or other Martech platforms, or in PMP/Agile/SAFe.
  • Bachelor's degree in Engineering, Business, or Marketing; MBA preferred.

Responsibilities

Critical thought leader, Cross functional leadership across GT functions in advancing EXL Unified Cloud architecture, design and process; Establish highly productive partnerships with BU technical team in the delivery of BU business solutions; Proactively engage/lead in both and Cross functional initiatives to improve cloud usage, stability and business value

Qualifications

Bachelors Degree/ Post Bachelor Degree 8 Years

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EXL's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EXL's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EXL's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.