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Open nowPosted yesterday

Executive-Voice-Customer Service

EXL2,289 open roles

Where
Cape Town, Western Cape, South Africa
Work mode
On site
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Your applicationOpen nowExecutive-Voice-Customer ServiceEXL · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. EXL postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

EXL median: 20 days open

The posting

Job Description

  • Answers questions to providers related to Benefit Plans, Claims and related topics
  • To communicate effectively for additional information as needed by providers
  • Perform accurate data entry
  • Perform eligibility and benefit verification
  • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

  • Answers questions to providers related to Benefit Plans, Claims and related topics
  • To communicate effectively for additional information as needed by providers
  • Perform accurate data entry
  • Perform eligibility and benefit verification
  • Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

  • Good computer navigation skills
  • Typing speed of 30 Words per Minute with 95% Accuracy
  • Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Ability to work and collaborate effectively with internal customer
  • Preferred knowledge of medical terminology
  • Preferred ability to make sound decisions under the direction of Supervisor
  • Preferred ability to analyze and resolve problems with minimal supervision
  • Ability to navigate multiple systems and applications
  • Ability to produce high quality outcomes in a highly productive environment.
  • Ability to make sound judgments based on available information.
  • Excellent written and oral communication skills
  • Strong critical thinking skills and attention to detail
  • Experience in using email and Web-enabled applications

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

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