The posting
Job Description
- licensing elements and requirements
- Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
- Translates and interprets state regulations and informs producers of licensing requirements
- Establishes and maintains files/database reflecting licensing status
- Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
- Provides internal and external customer service regarding inquires and providing information
- Offers recommendation to enhance systems applications, work flow and/or operating procedures
- Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
- Interact with dedicated client resources through e-mails on process related matters
- Ensure that assigned targets in accordance with SLA metrics are met
- Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
Responsibilities
- licensing elements and requirements
- Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
- Translates and interprets state regulations and informs producers of licensing requirements
- Establishes and maintains files/database reflecting licensing status
- Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
- Provides internal and external customer service regarding inquires and providing information
- Offers recommendation to enhance systems applications, work flow and/or operating procedures
- Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
- Interact with dedicated client resources through e-mails on process related matters
- Ensure that assigned targets in accordance with SLA metrics are met
- Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
Qualifications
- licensing elements and requirements
- Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
- Translates and interprets state regulations and informs producers of licensing requirements
- Establishes and maintains files/database reflecting licensing status
- Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution
- Provides internal and external customer service regarding inquires and providing information
- Offers recommendation to enhance systems applications, work flow and/or operating procedures
- Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs)
- Interact with dedicated client resources through e-mails on process related matters
- Ensure that assigned targets in accordance with SLA metrics are met
- Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.



