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Open nowFirst seen 6 days ago

After-Sales Consultant - (Fitness and Wellness Equipment's)

F&G206 open roles

Where
Cairo, Egypt
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Your applicationOpen nowAfter-Sales Consultant - (Fitness and Wellness Equipment's)F&G · Cairo, Egypt

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

We are hiring for a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market, an After-Sales Consultant to lead a team of technicians responsible for the installation, maintenance, and repair of gym equipment.

Role Overview

The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership, scheduling service calls, ensuring quality repairs, mentoring technicians, and serving as the escalation point for complex issues.

Responsibilities:

  • Supervise and coordinate daily activities of technicians across workshop and field assignments
  • Schedule and prioritize service calls, installations, and preventive maintenance visits
  • Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills, ellipticals, strength machines, etc.)
  • Ensure SLA compliance and monitor first-time-fix rates and response times
  • Train, mentor, and evaluate technician performance; support onboarding of new team members
  • Act as escalation point for complex technical issues or client complaints
  • Maintain accurate service records, parts usage, and job reports
  • Coordinate with the After-Sales Manager on spare parts inventory, tooling needs, and recurring issues
  • Ensure technicians follow safety protocols and manufacturer service standards
  • Liaise with clients (gyms, health clubs, hotels) to ensure satisfaction post-service

Requirements:

  • 1+ year of experience as a Consultant/Supervisor in gym/fitness equipment technical service
  • Solid hands-on technical background in gym equipment repair and maintenance (electrical, mechanical, or electromechanical systems)
  • Valid driving license (field visits required)
  • Ability to manage scheduling and prioritize competing service demands
  • Strong communication skills for client-facing situations

Qualifications

  • Technical diploma/certification in electromechanical, electrical, or HVAC-related fields (preferred)
  • Experience with specific major gym equipment brands preferred
  • Experience with CMMS/service ticketing software preferred
  • Bilingual (Arabic/English) preferred, especially useful for premium client accounts

What We Offer:

  • Competitive salary based on experience
  • Health insurance
  • Career growth within a leading fitness & wellness equipment company

If you're a hands-on technical consultant ready to be in a top-performing service team, we'd love to hear from you. Apply now!

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