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Open nowFirst seen 4 days ago

Call Center Team Leader (BPO)

F&G206 open roles

Where
Cairo, Egypt
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Your applicationOpen nowCall Center Team Leader (BPO)F&G · Cairo, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on F&G's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Key Responsibilities:

  • Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.
  • Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.
  • Analyze performance metrics to identify areas for improvement and implement proactive solutions.
  • Manage customer queries and complaints, ensuring swift and satisfactory resolutions.
  • Coordinate with other teams to streamline processes and enhance overall service delivery.
  • Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
  • Stay updated on industry practices and customer service technologies.
  • Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.

Job Requirements:

  • Bachelor's degree in Business Administration, Communication, or a relevant field.
  • Proven experience of 3+ years as a Team Leader in a Contact Center environment.
  • Fluent or near-native proficiency in Spanish with excellent communication skills.
  • Strong leadership and team management skills, with the ability to motivate and support team members.
  • Proficient in using CRM software and contact center technologies.
  • Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.
  • Exceptional problem-solving and decision-making skills.
  • Experience in the Translation & Localization industry is a plus.

Job Conditions:

  • Full-Time Position
  • Position located in Maadi

Work Conditions:

  • Working Hours: US shift.
  • Working model: On-site
  • Working Days: 5 days (2 days off)
  • Reporting To: Service Delivery Assistant Manager. (SDAM)
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  1. A CV for this posting

    Written against F&G's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on F&G's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    F&G's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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