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Open nowFirst seen 46 hours ago

Customer Care

F&G206 open roles

Where
New Cairo, Egypt
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Your applicationOpen nowCustomer CareF&G · New Cairo, Egypt

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on F&G's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 46 hours ago

The posting

Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.

Job Title: Customer Care Advisor

Key Responsibilities

  • Handle inbound and outbound customer calls in a professional and timely manner.
  • Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
  • Resolve complaints efficiently while ensuring compliance with company policies and service standards.
  • Accurately document customer interactions and update CRM systems with relevant information.
  • Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
  • Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
  • Stay updated on products, services, policies, and ongoing promotions.
  • Contribute to continuous improvement initiatives by sharing customer feedback and insights.

Qualifications & Requirements

  • Bachelor's degree in Business Administration, Commerce, Communications, or a related field (preferred).
  • 0–2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
  • Excellent verbal communication skills in English and Arabic.
  • Strong problem-solving abilities and customer-oriented mindset.
  • Ability to handle high call volumes and work under pressure in a fast-paced environment.
  • Proficiency in using CRM systems and basic computer applications.
  • Flexibility to work rotational shifts, including weekends and public holidays if required.
  • Strong interpersonal skills, adaptability, and a positive attitude.

If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.

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    The review screen in CV Rocket: how each CV was read, round by round.

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