The posting
Family & Nursing Care is a leading home care provider dedicated to delivering compassionate, high-quality assistance to our clients. We are looking for an organized, detail-oriented, and people-focused Recruitment Coordinator to join our Caregiver Operations team. In this role, you will serve as one of the first points of contact for individuals interested in becoming caregivers with Family & Nursing Care. You will help guide applicants through the initial stages of the recruitment process, evaluate their qualifications, manage applicant information, and connect qualified candidates with our recruiting team. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to make a meaningful impact by helping connect caregivers with families who need care.
JOB FUNCTIONS:
- Applicant Screening & Initial Outreach: Serve as an initial point of contact for prospective caregiver candidates across multiple markets and states. Screen inquiries to assess work experience, credentials, availability, professionalism, and overall alignment with company requirements.
- Review applicant information and conduct initial phone screenings to determine eligibility and suitability for caregiver opportunities.
- Communicate professionally and courteously with prospective candidates throughout the initial stages of the recruitment process.
- Send rejection communications to applicants who do not meet eligibility requirements or successfully pass the initial screening process.
- Applicant Tracking & Recruitment Coordination: Manage incoming applicant inquiries and ensure candidates move efficiently through the recruitment process.
- Monitor and maintain the recruitment inbox and fax, ensuring incoming communications are directed to the appropriate team members.
- Review applications submitted through Hireology and ensure applicants complete all required steps in the application process.
- Assign qualified applicants to the appropriate Caregiver Recruiters for interview scheduling and next steps.
- Maintain accurate applicant records and ensure candidates are assigned to the correct location based on their ZIP code.
- Recruitment Data & Reporting: Maintain the accuracy and organization of applicant tracking information while identifying trends that can help improve recruitment efforts.
- Monitor applicant activity and close inquiries with no activity or response after two days.
- Re-engage applicants who may meet experience requirements but were not initially identified as qualified.
- Review applicant rejection reasons monthly, identify trends, and make recommendations to the Director of Caregiver Recruitment regarding potential improvements to recruitment strategies.
- Maintain referral source information and ensure consistency and accuracy in data entry.
- Track applicant trends in new expansion markets and provide feedback to the Recruitment Manager.
- Recruitment Marketing & Candidate Engagement: Support initiatives designed to attract qualified caregiver candidates and strengthen the company's employer brand.
- Assist with tracking online job advertisements and developing campaigns to attract new potential applicants.
- Administer Challenge Questions to help caregivers successfully prepare for and pass the competency exam.
- Promote a positive employer brand by highlighting Family & Nursing Care's culture, values, and benefits.
- Team Collaboration & Support: Work closely with Caregiver Recruiters and recruitment leadership to support the overall hiring process.
- Participate in weekly Applicant Presentations and monthly recruitment meetings.
- Provide administrative and recruitment support to Caregiver Recruiters as needed.
- Share applicant feedback and recruitment trends with the Recruitment Manager.
- Assist with additional recruitment projects and responsibilities as needed.
QUALIFICATIONS:
- Experience: 2+ years of experience in healthcare placement, staffing, recruiting, or a related field preferred.
- An Associate's degree or higher is preferred.
- Communication: Excellent written and verbal communication skills, including a professional, friendly, and effective telephone demeanor.
- Customer Service: Strong customer service skills and the ability to create a positive experience for prospective candidates.
- Organizational Skills: Exceptional attention to detail, time management, and organizational skills. Ability to manage multiple priorities, interruptions, and competing deadlines in a fast-paced environment.
- Technology & Data Entry: Strong computer and data entry skills. Experience working with applicant tracking systems or recruitment software is a plus.
- Adaptability: Ability to work independently while collaborating effectively with a team. Must demonstrate strong follow-up skills, flexibility, and the ability to manage multiple tasks simultaneously.
- Criminal Background Clearance; credit check; Social Security verification.
- Eligible to work in the United States.
BENEFITS:
- Paid vacation and sick leave.
- Robust benefits package including: Medical, dental, vision, HSA/FSA Life and disability insurance 401(k) with company match Paid parking Employee Assistance Program (EAP) Professional development, training, and more
ABOUT FAMILY & NURSING CARE:
- Award-winning home care company founded in 1968.
- Largest single-site provider of non-medical home care services in the U.S.
- Provides personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.
COMPANY STATS:
- $65 million company.
- 100+ team members and 1500+ caregivers.
- Serves tens of thousands of clients and families.
