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Open nowFirst seen 4 days ago

Hospitality Trainer

Farnek Services62 open roles

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Your applicationOpen nowHospitality TrainerFarnek Services

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Purpose

Farnek Services LLC is seeking an experienced Hospitality Trainer to design and deliver hospitality and guest-service training programmes for Facilities Management and soft-services employees.

The successful candidate will use their supervisory experience in a four- or five-star hotel to implement premium hospitality, housekeeping and guest-service standards across client sites.

Key Responsibilities

  • Deliver training on guest-service standards, grooming, etiquette, professional conduct, housekeeping best practices and front-of-house behaviour.
  • Develop and regularly update training modules based on international four- and five-star hotel service standards.
  • Adapt hotel service practices to Facilities Management and soft-services environments.
  • Conduct induction, refresher and upskilling training for housekeeping, guest-service and hospitality-aligned FM employees.
  • Provide practical demonstrations and on-site coaching to frontline employees and supervisors.
  • Train and coach employees deployed at hotels, shopping malls, airports, VIP facilities and other hospitality-sensitive locations.
  • Assess service-delivery standards through floor walks, observations and mystery-shopper-style evaluations.
  • Conduct employee competency assessments and recommend corrective or additional training.
  • Prepare training materials, presentations, checklists, evaluation forms and assessment reports.
  • Maintain accurate training attendance, assessment and competency records.
  • Prepare daily, weekly and monthly training reports.
  • Monitor training compliance and ensure all mandatory programmes are completed.
  • Collaborate with Operations teams to align training with client SLAs, service standards and operational requirements.
  • Work closely with supervisors, Operations Managers, the Head of Soft Services, the Hospitality Director, HR and the Training Centre.
  • Support employee recognition initiatives, including Employee of the Month programmes.
  • Evaluate training effectiveness through employee performance, client feedback and service-quality results.

Mandatory Requirements

  • Minimum four years of supervisory experience in a four- or five-star hotel in the UAE.
  • Candidates must have worked in a recognised four- or five-star hotel environment.
  • Strong knowledge of international hospitality, housekeeping and guest-service standards.
  • Proven experience supervising, coaching and motivating frontline hospitality or housekeeping employees.
  • Excellent grooming, professional presentation and interpersonal skills.
  • Strong English communication and presentation abilities.
  • Ability to conduct practical training and confidently address groups of employees.
  • Strong attention to detail and commitment to premium service quality.
  • Ability to assess employee performance and provide constructive feedback.
  • Experience working with multicultural teams.

Qualifications

  • Diploma or bachelor's degree in Hospitality Management, Hotel Management or a related field is preferred.
  • Train-the-Trainer certification is an advantage.
  • Previous training-delivery or coaching experience is preferred but not mandatory.
  • UAE driving licence is preferred.
  • Knowledge of Arabic, Hindi or Urdu is an advantage for workforce communication.

Key Skills

  • Hospitality training and coaching
  • Four- and five-star service standards
  • Guest relations and customer service
  • Housekeeping best practices
  • Grooming and professional etiquette
  • Frontline employee development
  • Competency assessment
  • Training-material development
  • Presentation and facilitation
  • Performance monitoring
  • Reporting and documentation
  • Stakeholder coordination

Key Performance Indicators

  • Completion of 100% of mandatory training requirements
  • Completion of daily, weekly and monthly training reports
  • Completion of employee competency assessments
  • Improvement in post-training performance and service standards
  • Positive feedback from trainees, Operations teams and clients
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