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Open nowFirst seen 6 days ago

Account Manager (Hybrid | Mandarin & English Speaking)

FastLaneRecruit29 open roles

Where
Petaling Jaya, Selangor, Malaysia
Work mode
Hybrid
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Your applicationOpen nowAccount Manager (Hybrid | Mandarin & English Speaking)FastLaneRecruit · Petaling Jaya, Selangor, Malaysia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FastLaneRecruit's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. FastLaneRecruit postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

FastLaneRecruit median: 2 days open

The posting

FastLaneRecruit is hiring on behalf of our client, an established professional services group specialising in outsourced accounting, financial reporting, corporate advisory, and business support services. Serving a diverse portfolio of local and international clients, the firm is committed to delivering high-quality, value-added solutions while fostering long-term client relationships.

As part of their continued growth, they are looking for an experienced Account Manager to oversee client portfolios, lead a team of accounting professionals, and ensure the delivery of high-quality accounting services.

Role Overview

The Account Manager is responsible for overseeing a portfolio of clients and ensuring the timely delivery of high-quality financial and accounting services. This role combines financial oversight, client relationship management, operational leadership, and team supervision to drive client satisfaction, retention, and business growth.

Key Responsibilities

Financial & Service Delivery

  • Ensure deliverables are completed in accordance with the agreed scope of services.
  • Oversee and manage clients' full financial accounting closing process.
  • Monitor financial reporting systems and ensure the accuracy and completeness of financial information.
  • Review and approve team members' work prior to finalisation and submission to the Senior Manager, Director, or clients.
  • Provide financial insights and recommendations to support management decision-making.
  • Ensure best practices in corporate governance and compliance with statutory and regulatory requirements.

Client Management & Business Development

  • Manage a portfolio of clients and maintain strong working relationships.
  • Achieve the Group's budget targets.
  • Identify opportunities for additional scope of work and potential fee increases.
  • Support cross-selling initiatives across the Group's service offerings.
  • Proactively seek client feedback and communicate insights to management and internal teams.
  • Maintain high levels of client satisfaction and client retention.
  • Acknowledge client enquiries within 24 hours and respond within two working days.
  • Attend client and management meetings as required.

Operations & Process Management

  • Plan client engagements to ensure quality, efficiency, and timely service delivery.
  • Report regularly to the Senior Manager and Director on client matters and operational updates.
  • Coordinate with internal teams and other business divisions to ensure seamless service delivery.
  • Assist in streamlining workflow processes and optimising manpower utilisation.
  • Ensure timely billing, including out-of-pocket expenses (OPEs), and follow up on outstanding collections.
  • Maintain proper filing and documentation of client and internal records.
  • Identify potential risks and recommend appropriate mitigation measures.
  • Ensure compliance with internal policies, procedures, and Standard Operating Procedures (SOPs).
  • Undertake additional duties and responsibilities as assigned by Management.

Team Leadership & Development

  • Provide leadership, supervision, and guidance to team members.
  • Coach, train, and develop team members towards professional competence.
  • Manage and optimise staff utilisation.
  • Foster accountability, quality standards, and a culture of continuous improvement and performance excellence.

Qualifications & Requirements

  • Professional accounting qualification such as MIA, ACCA, CPA Australia, or currently pursuing a recognised professional qualification.
  • Minimum 4 years of relevant accounting experience.
  • Prior supervisory experience managing at least 2 team members.
  • Strong understanding of internal controls, corporate governance, and statutory and regulatory compliance.
  • Proficient in accounting software and Microsoft Office applications.
  • Strong analytical, organisational, communication, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Mandarin language proficiency is required to communicate effectively with Mandarin-speaking clients.
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