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Open nowFirst seen 4 days ago

Admin & Customer Service Executive (Remote | Mandarin-speaking)

FastLaneRecruit29 open roles

Where
Kuala Lumpur, Malaysia, Remote
Work mode
Remote
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Your applicationOpen nowAdmin & Customer Service Executive (Remote | Mandarin-speaking)FastLaneRecruit · Kuala Lumpur, Malaysia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FastLaneRecruit's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. FastLaneRecruit postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

FastLaneRecruit median: 2 days open

The posting

We are hiring on behalf of our client, an immigration consulting firm based in Singapore, known for delivering high-quality services in Singapore PR and Citizenship applications. As a Senior Admin & Customer Service Executive, you will play a crucial role in supporting and guiding clients through the immigration process. This is a remote role and includes managing documentation, providing accurate advisory services, and ensuring a seamless experience for each applicant. Notes: Fully remote (WFH) arrangement, following Singapore public holidays.

Key Responsibilities:

  • Handle and manage clients' immigration applications primarily for Singapore Citizenship and Permanent Resident status.
  • Communicate clearly and regularly with clients to collect, verify, and organise necessary documents.
  • Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices.
  • Draft personalised and compelling cover letters based on individual client backgrounds
  • Ensure precision and compliance in all submissions to relevant government agencies
  • Deliver an exceptional client service experience from consultation to post-submission support
  • Respond promptly to client queries and assist in all necessary post-submission formalities.
  • Maintain digital tracking systems and record with updated information.
  • Assist with any other tasks assigned by the management

Requirements:

  • Minimum Diploma in Hospitality, Mass Communication, Logistics or related filed
  • Proficient in spoken Mandarin and well versed in written English
  • At least 3 years of experience in a client facing role (e.g customer service, admin)
  • Strong attention to detail and ability to manage large volumes of digital documentation efficiently
  • Effective time management and ability to prioritise tasks to meet tight deadlines

Benefits & Perks:

  • Fully Remote (Work From Home)
  • Quarterly Bonus
  • Medical Claim
  • Birthday Allowance
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