Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 41 days ago

Customer Support Specialist – Temporary

fedrigoni25 open roles

Where
Milan
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist – Temporaryfedrigoni · Milan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on fedrigoni's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. fedrigoni postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 41 days ago

fedrigoni median: 21 days open

The posting

Ready to deliver an outstanding customer experience? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary* Every Day.

The role designed for you

In your role as Customer Support Specialist, you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients in the Italian market.

  • You will perform sales orders in our ERP system (SAP), from entry to dispatch.
  • You will enter requests for offer for Special customized products in our ERP
  • You will manage sample requests in our ERP.
  • You will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
  • You will be the assigned point of reference for your group of Sales Agents, supporting them in managing customer requests.
  • You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
  • You will perform reactive Cross-selling activity to the client when requested product is not available.
  • You will Follow up with clients with missed payments, while processing orders.
  • You will be in charge of updating client-specific price lists.

The attitudes and skills we’re looking for:

  • You have 1+ years of experience in Customer Service or Commercial Back Office roles, preferably in B2B sector.
  • You are resilient and goal oriented, you have strong analytical and problem-solving skills.
  • You are reliable, flexible and great with people.
  • You have a strong customer orientation.
  • You have good knowledge of Excel.
  • You have good knowledge of SAP (nice to have).
  • You are fluent in Italian and have a good knowledge of English

What you can expect from our selection process: Interviews with the Talent Acquisition team and with Customer Support Team Coordinator.

Based in: Italy, Milan.

Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.

Learn more about life at Fedrigoni: Careers & Jobs | Fedrigoni

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against fedrigoni's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on fedrigoni's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    fedrigoni's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.