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Open nowPosted 410 days ago

Customer Success Consultant- Kenya

FieldAssist21 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowCustomer Success Consultant- KenyaFieldAssist · Nairobi, Kenya

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on FieldAssist's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 410 days ago

The posting

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA’s success.

About FieldAssist

Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,25,000 sales users representing over 750+ CPG brands across 25+ countries in South East Asia, the Middle East, and Africa, we reach 25,000 distributors and 7.5 million retail outlets every day.

For one in the Seat:

Requirements :

  1. Work closely with internal teams and international clients to ensure smooth and timely project execution.
  2. Conduct in-depth training sessions for international client project stakeholders on using the product.
  3. Assist with high-severity requests or issue escalations as needed.
  4. Guide international clients on product features and how to use them effectively.
  5. Drive client scale-ups to reach enterprise-level penetration across global teams.
  6. Update clients about new feature developments and enhancements as per their business requirements.
  7. Monitor product adoption and usage by international users.
  8. Configure and demonstrate the product to clients during the pre-execution phase, if needed.
  9. Ensure customer satisfaction and build strong relationships with global clients.
  10. Travel to international client office locations, as required.

Who we're looking for:

1. Excellent verbal & written communication & presentation skills 2. Ability to multi-task and work in a challenging fast paced environment 3. Go-getter attitude and a strong work ethic 4. Proficient in MS Excel & PowerPoint 5. Excellent problem-solving skills, attention to detail and solution-oriented attitude 6. Enthusiasm about technology with demonstrated technical aptitude 7. Must have a valid passport and proficiency in French (mandatory)

Why join us? At FieldAssist, we foster a culture where innovation, collaboration, and your ideas truly matter. Here’s why you’ll love being part of our team: 🚀 Continuous Learning – Learning wallet, workshops, and opportunities to upskill. 🌍 Global Opportunities – Exposure to international markets as we go global. 💡 Innovative Mindset – Freedom to experiment, fail fast, and learn faster. 🏋️Health & Wellness – Benefits for you and your family, plus discounted CultFit memberships. 🌟 Workplace Culture – Hybrid work, vibrant environment, and exciting team offsites. 🤝 Inclusive Environment – A culture built on collaboration, respect, and trust. Join us and be part of a team that’s shaping the future while investing in your personal and professional journey.

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