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Open nowFirst seen 5 days ago

Experienced Service Advisor

Fields Auto Group110 open roles

Where
Jacksonville, FL
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Your applicationOpen nowExperienced Service AdvisorFields Auto Group · Jacksonville, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fields Auto Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 5 days ago

The posting

Fields Porsche Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Responsibilities

Client Relations: Greet customers promptly, listen attentively to vehicle concerns, and set realistic promised times for completion.

Vehicle Inspection & Intake: Conduct walk-around inspections, document vehicle condition and warning lights, and open accurate repair orders in the dealership management system (DMS).

Consultation & Estimates: Translate technical findings from technicians into clear, value-focused explanations for the customer. Provide detailed parts-and-labor estimates.

Warranty & Compliance: Administer factory warranty policies, extended warranties, and service programs according to Porsche standards.

Workflow Management: Monitor repair progress throughout the day, communicate status updates proactively, and verify quality checks before vehicle return.

Satisfaction Metrics: Maintain high Customer Satisfaction Index (CSI) scores (typically 96.0+ or brand target equivalent).

Qualifications & Requirements

Experience: 2 to 3+ years of experience as an automotive Service Advisor, preferably with Porsche, luxury, or high-line brands.

Technical Knowledge: Strong understanding of automotive mechanical and electrical systems, performance vehicles, and diagnostic workflows.

Communication Skills: Exceptional verbal and written communication skills with a refined, customer-first demeanor.

Software Proficiency: Experience with dealership management systems (DMS), scheduling software, and CRM tools.

Licensing: Valid driver's license with a clean driving record; ability to operate both automatic and manual transmission vehicles.

Education: High school diploma or GED; post-secondary automotive training is a strong asset.

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  1. A CV for this posting

    Written against Fields Auto Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fields Auto Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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