The posting
Filinvest Hospitality Property:
Experience: At least 1-year related experience in a similar role.
Create exceptional experiences with Filinvest Hospitality. We are hiring an Assistant Training Manager with the following expertise:
Training Needs Analysis
- Assesses training needs based on:
- Guest Survey Comments
- Performance Development Reviews
- TripAdvisor feedback
- Employee feedback
- Guest comments
- Business results
- Observations
- External and internal diagnosis, among others.
- Communicates training needs analysis results to immediate/department heads and concerned departments.
- Provides recommendations in developing and implementing strategies, processes, and structured designs to enhance overall organizational effectiveness and productivity.
- Submits a Training Calendar based on the training needs analysis.
- Identifies suitable training resources internally or externally.
Training Module Design and Development
- Designs training courses using various methodologies as needed.
- Develops training materials including but not limited to:
- Canva presentations
- PowerPoint presentations
- Facilitator's guides
- Online handouts
- Quizzes
Training Facilitation
- Facilitates in-house training aimed at addressing core and leadership competency gaps.
- Cascades information and procedures from the corporate office to leaders and team members.
- Facilitates training programs prescribed by law or by the Department of Labor and Employment (DOLE).
- Facilitates New Employee Orientation and follow-through sessions.
Training Evaluation
- Creates tools to measure participant satisfaction and learning outcomes.
- Creates audit procedures to determine whether behavioral changes are evident in the workplace after training completion.
- Makes recommendations for improvement based on evaluation results.
Training Administration
- Supervises the activities and performance of the Learning & Development Team.
- Administers the implementation of Learning & Development policies.
- Manages library and training room operations, ensuring loaning-out procedures are implemented.
- Collates, reviews, and analyzes external training requests.
- Arranges internal and external training requirements, including but not limited to:
- Payment requests
- Banquet event orders
- Accommodation bookings
- Transportation arrangements
- Prepares and monitors the utilization of the training budget.
- Prepares, files, and issues certificates of completion.
Training Management
- Develops Department Trainers who can facilitate courses addressing gaps in functional competencies.
- Conducts audits to ensure training is being conducted properly and regularly in each department.
- Holds regular and structured trainers' feedback forums to review challenges, improvements, and specific development needs.
- Assists employees in crafting Individual Development Plans (IDPs).
Performance Management
- Ensures that each probationary and regular employee has a clear set of Objectives and Key Results (OKRs).
- Ensures that 3rd and 5th month evaluations are facilitated by immediate heads for employees under probation.
- Ensures that each regular employee undergoes:
- Monthly check-ins
- Mid-year review
- Year-end review
Training Records Management
- Maintains all Learning and Development records, including but not limited to:
- Policies
- Certificates
- Handouts
- Books
- Training records
- Provides a monthly training hours report to all employees.
Student Training Program
- Liaises with school partners for the execution of the Memorandum of Agreement (MOA).
- Screens internship applicants and verifies submitted requirements.
- Conducts orientation for trainees prior to deployment.
- Maintains an ideal number of trainees per department.
- Endorses trainees to assigned learning buddies.
- Ensures the training plan is followed by both trainees and learning buddies.
- Manages trainee rotation between sections/departments.
- Attends to concerns raised by student trainees.
- Conducts exit interviews and checks completion of requirements before releasing certificates of completion.
- Maintains a database of potential candidates for existing and future vacancies.
Internal Communication
- Monitors activities in the Employee Engagement and Training Facebook Group.
- Updates the online bulletin board.
Employee Engagement
- Spearheads company events including but not limited to:
- Company anniversaries
- Annual staff parties
- Administers employee recognition programs.
- Cascades pertinent information to all team members through classroom or virtual rollouts.
- Spearheads the quarterly Town Hall Meeting.
External Relations
- Attends external trainers' meetings, including those organized by the Philippine Society for Training and Development (PSTD).
- Attends corporate meetings, including weekly Learning Leaders' meetings.
Property Audit
- Ensures that all audit requirements have been satisfied.
Others
- Attends monthly environmental protection meetings.
- Carries out projects assigned by the:
- General Manager
- Director of Human Resources
- Human Resources Manager
- Training Manager
- Assists in coordinating the scheduled Performance Development Review by conducting training for all staff.
- Assists in maintaining and enhancing staff welfare to ensure high staff morale.
- Keeps immediate superiors informed of all problems or unusual matters of significance.
- Performs duties and responsibilities in a timely and efficient manner in accordance with established hotel and golf policies and procedures.
- Prepares reports necessary for developing a more informative database to support management decision-making and critical evaluation of work activities.
- Maintains a positive working relationship with hotel and golf employees to foster a cooperative and harmonious work climate.
- Projects a favorable image of Quest Hotels to the public.
- Conducts talks to partner schools to promote employer branding.
- Performs other duties and tasks that may be assigned by immediate superiors from time to time.
