Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 337 days ago

Customer Delivery Manager

Finix Payments27 open roles

Pay
$100,000 – $175,000 a year
Where
San Francisco
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Delivery ManagerFinix Payments · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Finix Payments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Finix Payments postings stay open a median of 28 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 337 days ago

Finix Payments median: 28 days open

The posting

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role:

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.

As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

You Will:

  • Produce and report performance metrics to internal and external stakeholders
  • Hold quarterly business reviews with clients
  • Participate in internal evaluations of new products or services being considered for the roadmap
  • Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
  • Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
  • Represent and advocate for our customers during internal conversations
  • Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
  • Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
  • Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
  • Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
  • Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

You Are:

  • Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
  • Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
  • Excited to pursue revenue retention and customer health targets that will make our company successful
  • Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
  • A strong verbal and written communicator

You Have:

  • 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
  • Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
  • Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
  • You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
  • Experience with contract renewals and negotiation
  • Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
  • Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
  • Prior knowledge/experience in the payment industry
  • Ability to partner with Finix product organization to build world-class features for existing customers

-----------------------------------------

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: Customer Delivery Manager

Level: IC3 - IC4

Location: San Francisco

Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Finix Payments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Finix Payments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Finix Payments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.