The posting
Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Manager, Strategic Business Analysis plays a key role in providing research and analysis leadership to inform strategy and decision making at a managerial level. This role will manage a team of BAs/BSAs, lead analysis on key initiatives and act as a liaison between business users and technology teams to ensure project success.
The Manager will work closely with their leaders within the Transformation & OCM- Strategic Analysis team to implement the group’s vision for developing a center of excellence for the team and implementing industry best practices for the discipline of Business and Systems Analysis.
What You’ll Do
- Manage a team of BAs and BSAs leading analysis for various business process, product and transformation programs
- Work collaboratively with cross-functional teams from business, technology and external partners to identify business needs, and ensure appropriate analysis support is provided to meet business and system goals for various product and process initiatives
- Provide business analysis expertise and act as a Lead Analyst to analyze and document business needs on key initiatives
- Lead and mentor team in utilizing best practices in business analysis in efforts related to process improvement, automation, data and product initiatives
- Oversee the creation and maintenance of required supporting documentation following best practices (e.g. API, process maps, business rules, user stories, data validation etc.).
- Is a strategic partner, acts as a liaison between the business, OCM, PMO, Product, Design, and Engineering teams.
- Sets and manages team goals and objectives for day-to-day operations and projects
- Receives analysis support requests, assesses project needs and works with management to plan and assign analysis support
- Participates in hiring process, writes and conducts performance reviews, manages disciplinary actions, and other HR activities for the team as required
- Provides constructive feedback and mentors the team to support their knowledge development within Business Analysis and Business Systems Analysis
- Provides guidance to team in identifying business problems, completing gap analysis, researching alternatives, identifying business and system requirements, driving solutions, testing to confirm, gaining consensus, and implementing solutions for required applications.
- Participates in required stakeholder and partner meetings and provides subject matter expertise from a business analysis perspective
- Provides inputs to leadership and provides necessary reports and presentations to help inform roadmaps, budgets, resource planning and strategy
- Leads the creation of a Center of Excellence for the Business Analysis Practice.
What You'll Bring
- Bachelor's degree/University degree or equivalent experience
- Advanced degree preferred
- Certifications: CBAP or IIBA Certifications, PBA, Agile certifications a plus
- Demonstrated experience as a Lead BA or Business Analysis Manager with supervisory duties.
- Strong people leadership capabilities with an ability to influence and inspire change
- Strong Business Analysis expertise with experience and knowledge in creating and maintaining analysis documentation, including but not limited to: process mapping, requirements elicitation, API analysis, writing test cases, capturing business rules, data analysis etc.
- Experience in leading analysis for digital transformation programs within complex agile environments
- Experience in collaborating with business, product and engineering teams to identify and translate business requirements into systems definitions and solutions
- Must be a strong and confident communicator with exceptional abilities in presenting, influencing and collaborating with internal and external partners at management level for success
- Strong experience in Business Analysis and Business Systems Analysis methodologies, best practices and industry standards
- Standard Microsoft office skillset
- Excellent organization and Program/ project management skills
- Knowledge of Title insurance & settlement services operations is a plus
Pay Range: $112,400.00 - $149,800.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
