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Open nowFirst seen 37 hours ago

Administrative Support Officer

Fix Space155 open roles

Where
Pontypridd, United Kingdom
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Your applicationOpen nowAdministrative Support OfficerFix Space · Pontypridd, United Kingdom

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This job: first seen 37 hours ago

The posting

Administrative Support Officer

Temporary Contract

Job Details

Client: Rhondda Cynon Taf County Borough Council Service Area: Environmental Services / Public Spaces and Integrated Transport / Public Spaces

Hours: 37 hours per week

Working Pattern: Office based

Start Date: 21 September 2026 Duration: 15 weeks

Number of Roles: 1

Location

Office Base: Ty Glantaff Unit B23 Taffs Fall Road Treforest Industrial Estate Pontypridd CF37 5TT

Pay

PAYE Rate: £14.59 per hour

Job Overview

Rhondda Cynon Taf County Borough Council is seeking an Administrative Support Officer to support the Public Spaces section.

The role will involve providing administrative support across Public Spaces services, which include street cleansing, grass cutting, overgrowth management, weed spraying, parks operations and development, tree management and allotments across Rhondda Cynon Taf.

The successful candidate will provide high-quality administrative support, respond to customer enquiries, manage GOSS CRM queries, process invoices, update records, support service mailboxes, record complaints, maintain data, assist with management reports and support the wider Public Spaces team.

This role requires strong administration, customer service, Microsoft Office, Excel, Word, data input, CRM, records management, invoice processing, written communication and telephone enquiry handling experience.

Important – Please Read Carefully

This is an Administrative Support Officer / Public Spaces Support Officer role.

Candidates must have strong administrative experience and be confident dealing with customer enquiries both verbally and in writing.

The role requires good knowledge of Microsoft Office packages, especially Excel and Word, as well as familiarity with databases.

Candidates should be comfortable using CRM systems, updating records, processing invoices, managing service requests, recording complaints and supporting a busy frontline service.

No DBS check is required for this post.

Candidates without administration, customer service, Microsoft Office, database, CRM, data input, invoice processing or records management experience are unlikely to be considered.

Key Responsibilities

  • Provide administrative support to the Public Spaces section
  • Support services including street cleansing, grass cutting, overgrowth management, weed spraying, parks, trees and allotments
  • Provide high-quality customer service
  • Deliver telephony and written administrative support
  • Respond to customer queries verbally and in writing
  • Provide general advice and information to customers
  • Deal with telephone enquiries following agreed procedures
  • Update the GOSS CRM system regularly
  • Record complaints accurately
  • Manage GOSS CRM queries
  • Process invoices for materials, uniform, PPE and other service requirements
  • Assist with financial matters where necessary
  • Maintain good working relationships with other Council departments
  • Liaise with outside organisations where required
  • Provide records management support
  • Support mail and data inputting functions
  • Liaise with officers to help deliver service aims
  • Respond to queries from Elected Members in a timely and appropriate way
  • Take minutes of meetings when required
  • Keep departmental website pages current
  • Maintain stocks of stationery and consumable items
  • Monitor departmental electronic mailboxes daily
  • Ensure service requests and complaints are dealt with appropriately
  • Interrogate the Council-wide CRM database daily
  • Assist with gathering information for management reports
  • Support senior management reporting against key performance targets
  • Work in line with Health and Safety policies and procedures
  • Support safeguarding responsibilities by reporting concerns appropriately
  • Work in line with Council procedures, confidentiality and data protection requirements

Essential Experience & Skills

  • Strong administrative experience
  • Experience working in a customer-facing environment
  • Experience handling telephone enquiries
  • Experience responding to written enquiries
  • Experience updating CRM systems or databases
  • Experience inputting data into bespoke databases
  • Experience recording complaints or service requests
  • Experience maintaining accurate records
  • Knowledge of Microsoft Office packages
  • Strong Excel skills
  • Strong Word skills
  • Familiarity with databases
  • Ability to process invoices or support financial administration
  • Ability to manage electronic mailboxes
  • Ability to take minutes of meetings
  • Ability to gather information for reports
  • Good written communication skills
  • Good verbal communication skills
  • Ability to pass accurate information to other service areas
  • Ability to resolve customer queries quickly
  • Ability to know when to escalate issues
  • Understanding of data protection and confidentiality
  • Ability to rearrange priorities when needed
  • Ability to work accurately and methodically
  • Ability to stay calm in difficult or tense situations
  • Ability to work with tact, politeness and respect
  • Understanding of Health and Safety responsibilities

Desirable

  • Experience within a frontline services environment
  • Knowledge of procedures, policies and legislation associated with frontline services
  • Experience using GOSS CRM
  • Experience supporting public spaces, streetcare, highways, parks or environmental services
  • Experience dealing with Elected Member enquiries
  • Experience maintaining website pages or online service information
  • Welsh language skills
  • Local authority administration experience

Additional Information

Interview will be held on site.

Interviews will be held at:

Ty Glantaff Unit B23 Taffs Fall Road Treforest Industrial Estate CF37 5TT

Candidates should visit reception and ask for Emma.

Candidate submission deadline is 07 September 2026.

No DBS check is required for this post.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR113820

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