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Open nowFirst seen 4 days ago

Business Support Officer / Information Officer

Fix Space157 open roles

Pay
£13 an hour
Where
Newport, United Kingdom
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Your applicationOpen nowBusiness Support Officer / Information OfficerFix Space · Newport, United Kingdom

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Share of postings closed within
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  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Business Support Officer / Information Officer

Temporary Contract

Job Details

Client: Newport City Council Service Area: Streetscene & City Services / Waste & Cleansing Hours: 37 hours per week Start Date: 16 October 2026 End Date: 07 January 2027 Duration: 12 weeks Number of Roles: 1

Working Pattern

To be confirmed.

Location

Telford Street Newport NP19 0ES

Pay

PAYE Rate: £13.26 per hour

Job Overview

Newport City Council is seeking a Business Support Officer / Information Officer to support the Waste Management and Street Cleansing service.

The role will involve supporting managers and supervisors, handling service requests, customer enquiries, FOIs, performance data, payment processes, records, procurement support and general business administration.

Important – Please Read Carefully

This is a business support role within Waste Management and Street Cleansing.

Candidates should have strong administration, customer service, IT, payment systems, complaint handling, data reporting and operational support experience.

Waste management, street cleansing, local government or similar experience is desirable.

Key Responsibilities

  • Support managers
  • Support supervisors
  • Assist work allocation
  • Record agency claims
  • Handle service requests
  • Assign requests to teams
  • Manage customer queries
  • Manage FOI requests
  • Track request completion
  • Gather performance data
  • Report performance data
  • Support payment processes
  • Reconcile income and expenditure
  • Maintain running cost records
  • Support ordering systems
  • Support stock control
  • Assist procurement
  • Assist tenders
  • Support contract admin
  • Maintain complaint records
  • Monitor escalations
  • Support online services
  • Follow Health and Safety duties
  • Maintain PPE records

Essential Experience & Skills

  • Administration
  • Business support
  • Customer service
  • Complaint handling
  • IT systems
  • Online systems
  • Payment systems
  • Finance admin
  • Record keeping
  • Data reporting
  • Service requests
  • Written communication
  • Verbal communication
  • Workload management
  • Team support
  • Health and Safety awareness

Desirable

  • Waste management experience
  • Street cleansing experience
  • Local government experience
  • Streetscene experience
  • Workforce allocation
  • FOI handling
  • Procurement admin
  • Contract admin
  • Stock control
  • PPE records

Additional Information

Interview will be held on site.

Target interview date is 20 October 2026.

Candidate submission deadline is 15 October 2026.

Maximum CVs per agency: 10.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR118321

Screening Questions

  1. Admin/business support experience?
  2. Service request/complaint handling?
  3. Payment or finance admin experience?
  4. IT/data reporting experience?
  5. Waste/street cleansing/local government experience?
  6. Available for Newport site and checks?

Skills: Administration, Business Support, Customer Service, Waste Management, Street Cleansing, FOI, Payment Systems, Data Reporting, Complaints, Local Government

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