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Open nowFirst seen 33 hours ago

Gateway Assessment Worker

Fix Space155 open roles

Where
Newport, United Kingdom
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Your applicationOpen nowGateway Assessment WorkerFix Space · Newport, United Kingdom

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This job: first seen 33 hours ago

The posting

Gateway Assessment Worker

Temporary Contract

Job Details

Client: Newport City Council Service Area: Housing & Communities / Housing Support Team

Hours: 37 hours per week

Working Pattern: Hybrid working 2 days remote and 3 days in the office

Start Date: 08 September 2026 Duration: 30 weeks

Number of Roles: 1

Location

Office Base: John Frost Square Newport NP20 1PA

Pay

PAYE Rate: £14.82 per hour

Job Overview

Newport City Council is seeking a Gateway Assessment Worker to support the Housing Support Team.

The role will involve undertaking housing-related support need and risk assessments, delivering short-term housing-related support interventions, and acting as a source of information and advice to colleagues within Housing teams.

The postholder will support the Council's wider objective of preventing homelessness and helping homelessness to be rare, brief and unrepeated. This will include assessing support needs, preparing client-centred support plans, maintaining accurate case notes, signposting to specialist services and liaising with internal teams, external agencies and support providers.

This role requires experience working with vulnerable groups, knowledge of housing needs, housing support processes, social and private housing sectors, support planning and good case management skills.

Important – Please Read Carefully

This is a Gateway Assessment Worker / Housing Support Assessment role.

Candidates must have experience working with and supporting vulnerable groups of people.

The role requires experience carrying out housing-related support assessments, risk assessments or similar needs assessments, as well as preparing clear support plans and accurate case notes.

Candidates should understand housing needs, social housing, private housing and housing support planning processes.

Candidates must be confident working with people who may be homeless, at risk of homelessness or experiencing difficult and complex situations.

A current full UK driving licence is required, as the role may involve undertaking site visits across Newport.

A Standard DBS is required for this post.

Candidates without housing support, homelessness prevention, vulnerable customer support, needs assessment, risk assessment, support planning or similar experience are unlikely to be considered.

Key Responsibilities

  • Undertake housing-related support need assessments
  • Complete risk assessments
  • Capture relevant information from a wide range of sources
  • Gather information from statutory and non-statutory stakeholders
  • Prepare and implement client-centred support plans
  • Work with service users to deliver accurate case notes
  • Maintain accurate and detailed case records
  • Provide short-term and early intervention housing support
  • Act as a point of contact for housing support matters
  • Respond to enquiries within the Housing Advice and Prevention Team
  • Support individuals or households who are homeless
  • Support individuals or households at risk of homelessness
  • Support people experiencing financial difficulties
  • Submit support applications to the Newport Supported Housing and Floating Support Gateway
  • Support projects where a commissioned support provider service may be failing or changing
  • Support service users when support is being decommissioned, remodelled or transferred
  • Deliver effective signposting to specialist advice and support services
  • Liaise with Housing Advice and Prevention colleagues
  • Work proactively to support service users to access relevant housing services
  • Maintain knowledge of housing support legislation, regulations and guidance
  • Understand legal rights and responsibilities under tenancy legislation
  • Work flexibly at locations across the city
  • Undertake home and community visits where required
  • Co-work effectively with statutory agencies, council departments and voluntary organisations
  • Contribute to positive outcomes for vulnerable people
  • Maintain a directory of services relevant to housing support
  • Carry out duties in line with Council policies and procedures
  • Work in line with safeguarding, confidentiality, data protection and customer care requirements

Essential Experience & Skills

  • Experience working with vulnerable groups of people
  • Experience supporting vulnerable people
  • Experience in housing support, homelessness support or a related support setting
  • Experience carrying out support needs assessments
  • Experience carrying out risk assessments
  • Experience preparing support plans
  • Knowledge of the housing needs of vulnerable groups
  • Knowledge of social housing
  • Knowledge of private housing sectors
  • Knowledge or understanding of support planning processes
  • Good interpersonal skills
  • Good organisational skills
  • Good time management skills
  • Ability to self-motivate and work under pressure
  • Ability to complete tasks within tight deadlines
  • Ability to form positive working relationships
  • Ability to negotiate with colleagues and other agencies
  • Ability to deal directly with the public in complex or emotive situations
  • Ability to work collaboratively with colleagues, providers and other professionals
  • Ability to deliver quality services and outcomes
  • Ability to work flexibly and proactively
  • Ability to work on own initiative
  • Ability to maintain accurate case records
  • Ability to undertake site visits
  • Current full UK driving licence
  • Educational standard to 5 GCSEs A to C, equivalent or substantial relevant experience

Desirable

  • Knowledge and understanding of housing and housing support policy and practice
  • Experience providing direct housing support
  • Experience assessing housing support needs
  • Experience supporting people who are homeless or at risk of homelessness
  • Experience working with Housing Advice and Prevention teams
  • Experience working with supported housing or floating support providers
  • Ability to work with a range of IT applications and e-communication
  • Welsh language skills

Additional Information

Interview will be held online.

Candidate submission deadline is 28 August 2026.

A Standard DBS is required for this post.

Candidates must have a current full UK driving licence and be able to undertake site visits within Newport where required.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR112715

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