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Open nowFirst seen 3 days ago

Housing Advice Officer

Fix Space157 open roles

Pay
£20 an hour
Where
Hengoed, United Kingdom
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Your applicationOpen nowHousing Advice OfficerFix Space · Hengoed, United Kingdom

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This job: first seen 3 days ago

The posting

Housing Advice Officer

Temporary Contract

Job Details

Client: Caerphilly County Borough Council Service Area: Housing and Environment / Housing Services / Housing Solutions

Hours: 37 hours per week

Start Date: 06 July 2026 Duration: 12 weeks

Contract Reason: Short-term demand

Location

Office Base: Ty Penallta Penallta House Tredomen Business Park Hengoed CF82 7PG

The job description also references Gilfach House as the Housing Advice Centre location.

Pay

PAYE Rate: £20.35 per hour

Job Overview

Caerphilly County Borough Council is seeking an experienced Housing Advice Officer to support the Housing Solutions service.

The role is responsible for preventing homelessness and helping the Council discharge its statutory duties towards homeless persons. The successful candidate will provide a comprehensive housing advice service to members of the public, assess housing need, manage homelessness applications and support homelessness prevention activity.

This role requires strong experience in social housing, housing advice, homelessness prevention and working directly with members of the public in challenging circumstances.

Important – Please Read Carefully

This role requires knowledge of Part 2 of the Housing (Wales) Act 2014 and experience providing housing advice to people who are homeless or threatened with homelessness.

Candidates must have proven experience in social housing, one-to-one interviews, housing advice, landlord/tenant issues and working with people in housing need.

Candidates without housing advice, homelessness prevention or social housing experience are unlikely to be considered.

Key Responsibilities

  • Assess housing needs and provide housing advice to people in housing need
  • Prevent homelessness wherever possible
  • Receive, assess and manage homelessness applications
  • Operate under Part 2 of the Housing (Wales) Act 2014 and associated Code of Guidance
  • Investigate enquiries from people who are homeless or threatened with homelessness
  • Ensure homelessness duties are completed in line with legislation
  • Carry out homelessness prevention measures
  • Maintain accurate case records, statistics and administrative systems
  • Refer homeless households to the Emergency Housing Team
  • Authorise emergency housing placements where required
  • Provide advice on homelessness, housing options and tenancy matters
  • Give advice on landlord/tenant issues and related housing law
  • Work with the Housing Register Team on rehousing requirements
  • Liaise with statutory and voluntary agencies
  • Work with services including DWP, Police, Probation, Housing Benefits and Domestic Violence Services
  • Prepare detailed reports on individual cases
  • Contribute to reviews of homelessness policies and procedures
  • Maintain case files within required timescales
  • Make complex homelessness decisions in line with legislation and guidance
  • Respond to legal challenges made on behalf of clients
  • Complete risk assessments for clients referred to emergency housing
  • Participate in the Homelessness Out of Hours Standby service if required

Essential Experience & Skills

  • Proven experience in social housing
  • Experience giving housing advice
  • Experience carrying out one-to-one interviews
  • Working knowledge of Part 2 of the Housing (Wales) Act 2014
  • Working knowledge of landlord and tenant issues
  • Understanding of the needs of people in housing need
  • Ability to assess homelessness applications
  • Ability to make complex decisions in line with legislation
  • Excellent written communication skills
  • Ability to write letters, case reports and interview notes
  • Strong organisational skills
  • Good computer and data input skills
  • Ability to work with computerised information systems
  • Ability to deal sensitively and confidentially with customers
  • Ability to work within policies and procedures
  • Customer-focused approach
  • Calm and objective approach in difficult situations
  • Understanding of lone working, health and safety and risk management
  • Commitment to equal opportunities and fairness

Qualifications

Essential: Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales, such as HNC in Housing or equivalent.

Desirable: Relevant Level 5 qualification on the Credit and Qualifications Framework for Wales.

Desirable

  • Welsh language skills
  • Experience using Capita or similar housing systems
  • Experience working with housing registers
  • Experience working with emergency housing teams
  • Experience dealing with legal representatives
  • Experience liaising with social landlords, private landlords and voluntary agencies

Additional Information

An Enhanced DBS is required.

Interview will be online via Microsoft Teams and is expected to be an informal interview lasting approximately 30 minutes with the Service Manager and Team Manager.

Candidate submission deadline is 03 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR105816

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