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Open nowFirst seen 33 hours ago

Housing Advisor

Fix Space155 open roles

Where
Maidstone, United Kingdom
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Your applicationOpen nowHousing AdvisorFix Space · Maidstone, United Kingdom

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This job: first seen 33 hours ago

The posting

Housing Advisor

Temporary Contract

Job Details

Client: Swale and Maidstone Borough Council Service Area: Housing & Inclusion / Housing Advice / Homelessness

Hours: 37 hours per week

Working Pattern: Hybrid working 3 days at Trinity House 2 days remote

Start Date: 07 September 2026 Duration: 14 weeks

Number of Roles: 1

Location

Office Base: Trinity House 20 Church Street Maidstone Kent ME14 1LY

Pay

PAYE Rate: £15.51 per hour

Job Overview

Swale and Maidstone Borough Council is seeking an experienced Housing Advisor to provide housing advice and discuss suitable housing options with people experiencing housing problems.

The role will involve making enquiries and reaching decisions on homelessness applications under Part VII of the Housing Act 1996, as amended.

The successful candidate will actively manage a caseload of applicants living in Temporary Accommodation under a relief duty, ensuring each homelessness journey is progressed appropriately through to conversion to main housing duty, not priority decision or intentional homelessness decision where applicable.

Important – Please Read Carefully

This is a statutory homelessness / Housing Advisor role.

Candidates must have knowledge of Part VII of the Housing Act 1996 and must be able to make homelessness decisions under statutory legislation.

The role requires experience managing homelessness applications, housing advice cases, temporary accommodation caseloads and relief duty cases.

Candidates must also have a strong understanding of domestic abuse and homelessness, as a significant proportion of households in temporary accommodation are homeless due to domestic abuse.

Candidates without statutory homelessness, Part VII Housing Act, housing advice, homelessness decision-making, temporary accommodation or domestic abuse-related homelessness experience are unlikely to be considered.

Key Responsibilities

  • Provide housing advice to people experiencing housing problems
  • Discuss suitable housing options with applicants
  • Work as part of a team to deliver effective housing advice to the local community
  • Make enquiries on homelessness applications
  • Reach decisions under Part VII of the Housing Act 1996, as amended
  • Manage a caseload of applicants living in Temporary Accommodation
  • Manage cases where applicants are accommodated under relief duty
  • Progress homelessness journeys through to the correct outcome
  • Convert cases to main housing duty where appropriate
  • Make not priority decisions where appropriate
  • Make intentional homelessness decisions where appropriate
  • Ensure cases are progressed lawfully and efficiently
  • Maintain accurate records of homelessness enquiries and decisions
  • Support applicants through the homelessness process
  • Apply statutory homelessness legislation correctly
  • Consider domestic abuse issues within homelessness cases
  • Work with applicants who may be vulnerable or experiencing crisis
  • Liaise with colleagues and partner services where required
  • Ensure effective customer service and clear communication throughout the process

Essential Experience & Skills

  • Housing advice experience
  • Homelessness casework experience
  • Experience making homelessness enquiries
  • Experience making homelessness decisions
  • Knowledge of Part VII of the Housing Act 1996
  • Ability to apply homelessness legislation to casework
  • Experience managing Temporary Accommodation caseloads
  • Experience managing relief duty cases
  • Experience progressing homelessness cases to main duty decisions
  • Experience making not priority decisions
  • Experience making intentional homelessness decisions
  • Understanding of domestic abuse and homelessness
  • Ability to work with vulnerable applicants
  • Ability to manage a caseload effectively
  • Strong written communication skills
  • Strong verbal communication skills
  • Ability to work accurately and lawfully
  • Ability to work as part of a housing advice team
  • Good customer service skills
  • Ability to work hybrid from Maidstone

Desirable

  • Local authority housing options experience
  • Experience with domestic abuse-related homelessness cases
  • Experience working with households in temporary accommodation
  • Knowledge of homelessness prevention and relief duties
  • Experience preparing clear homelessness decision letters
  • Experience working in a busy housing advice or homelessness service
  • Experience liaising with domestic abuse support services
  • Experience using housing case management systems

Additional Information

Interview will be held online via Microsoft Teams and will last approximately 30 minutes.

Successful candidates may be offered the opportunity to visit Trinity House to meet the team and understand how the Council operates.

Candidate submission deadline is 27 August 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR112518

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