Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Income Recovery Arrears Advisor (Grade G)

Fix Space157 open roles

Pay
£22 an hour
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIncome Recovery Arrears Advisor (Grade G)Fix Space

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Fix Space's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Income Recovery Arrears Advisor (Grade G)

Temporary Contract

Job Details

Client: London Borough of Tower Hamlets Service Area: Housing and Regeneration / Central Rent Management Hours: 35 hours per week Start Date: 26 October 2026 End Date: 10 January 2027 Duration: 12 weeks Number of Roles: 1

Working Pattern

Hybrid: 2 days per week in the office and 3 days working from home.

Location

160 Whitechapel Road, Tower Hamlets, London, E1 1BJ

Pay

PAYE Rate: £21.81 Per Hour

Job Overview

The London Borough of Tower Hamlets is seeking an experienced Income Recovery Arrears Advisor to manage rent accounts, recover outstanding rental income and support residents experiencing financial hardship. The role involves negotiating repayment arrangements, monitoring rent arrears, providing welfare benefits guidance and taking appropriate recovery action where required.

Important – Please Read Carefully

This is a specialist housing rent arrears and income recovery position. Candidates should have experience managing rent accounts, negotiating repayment arrangements, understanding Universal Credit and Housing Benefit, and using housing management systems. Experience within a local authority, housing association or social housing organisation would be particularly relevant.

Key Responsibilities

  • Manage a portfolio of rent accounts
  • Monitor rent arrears
  • Take early recovery action
  • Contact residents regarding arrears
  • Negotiate repayment arrangements
  • Monitor repayment compliance
  • Identify financial hardship
  • Refer residents to support services
  • Provide Universal Credit guidance
  • Provide Housing Benefit guidance
  • Explain available financial support
  • Follow rent recovery procedures
  • Escalate unresolved arrears cases
  • Prepare cases for legal action
  • Attend court where required
  • Liaise with Housing Management
  • Work with Financial Inclusion teams
  • Liaise with Benefits teams
  • Maintain accurate case records
  • Update housing management systems
  • Work towards income collection targets
  • Support residents to sustain their tenancies

Essential Experience & Skills

  • Rent arrears management
  • Housing income recovery
  • Rent account management
  • Repayment negotiation
  • Universal Credit knowledge
  • Housing Benefit knowledge
  • Welfare benefits understanding
  • Customer communication
  • Negotiation skills
  • Housing management systems
  • Microsoft Office
  • Case management
  • Accurate record keeping
  • Organisational skills
  • Target-driven working
  • Problem-solving
  • Professional customer service

Desirable

  • Local authority housing
  • Housing association experience
  • Social housing income recovery
  • Financial inclusion
  • Tenancy sustainment
  • Rent arrears enforcement
  • Legal recovery proceedings
  • Court attendance
  • Support for vulnerable residents

Additional Information

Target Interview Date: 21 October 2026. Microsoft Teams competency test and online interview. Candidate Submission Deadline: 19 October 2026. Maximum CVs per Agency: 4.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR114629

Strict Screening Questions

  1. Do you have professional experience working in housing income recovery, rent arrears management or another role directly involving social housing rent accounts? Please provide your job titles, employers and dates of employment.
  2. Have you previously managed a portfolio of rent accounts within a UK local authority, housing association or social housing organisation? Please confirm the type of organisation and approximate number of accounts managed.
  3. Do you have experience contacting tenants about rent arrears, negotiating affordable repayment plans and monitoring whether residents maintain their repayment arrangements? Please describe your responsibilities.
  4. Do you have working knowledge of Universal Credit, Housing Benefit and other welfare benefits relevant to residents experiencing rent arrears? Please explain how you have applied this knowledge professionally.
  5. Have you previously identified residents experiencing financial hardship and referred them to financial inclusion, welfare benefits or tenancy support services? Please provide examples.
  6. Do you have experience following formal rent arrears recovery procedures, including issuing correspondence, escalating cases and taking appropriate enforcement action?
  7. Have you prepared rent arrears cases for legal proceedings, worked with housing solicitors or attended court hearings in relation to possession or income recovery? Please provide details.
  8. Which housing management systems have you used to monitor rent accounts, record recovery actions, manage arrears cases or track repayment agreements?
  9. Have you worked towards rent collection targets, arrears reduction targets or other housing income performance indicators? Please explain your responsibilities and achievements.
  10. Can you work 35 hours per week on a hybrid basis, attending the Tower Hamlets office at 160 Whitechapel Road two days per week and working from home three days per week?
  11. Are you available to start on 26 October 2026 and work until 10 January 2027? Please confirm your earliest available start date and any notice period.
  12. Are you eligible to work in the UK and able to provide a Standard DBS, Declaration of Interest, Confidentiality Agreement, Criminal Convictions Declaration and 2 years references/work history?

Skills: Rent Arrears, Income Recovery, Housing Management, Rent Accounts, Universal Credit, Housing Benefit, Repayment Plans, Debt Recovery, Tenancy Sustainment, Case Management

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Fix Space's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Fix Space's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Fix Space's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.