The posting
Senior Business Support Officer
Temporary Contract
Job Details
Client: Liverpool City Council Service Area: Finance & Resources / Business Partnering / Risk & Insurance Team
Hours: 35 hours per week
Working Pattern: Hybrid working Mainly 2 days remote 3 days in the office
Start Date: 24 August 2026 Duration: 12 weeks
Number of Roles: 1
Location
Office Base: Cunard Building Water Street Pier Head Liverpool Merseyside L2 2BS
Pay
PAYE Rate: £119.00 per day Equivalent to approximately £17.00 per hour, based on 35 hours per week.
Job Overview
Liverpool City Council is seeking a Senior Business Support Officer to provide administrative and operational support to the Risk & Insurance Team.
The role will involve accurately processing insurance claims data, updating a claims management system, coordinating information, supporting tender-related documentation and helping ensure records, files and logs are maintained for compliance and audit purposes.
The successful candidate will need strong administration skills, excellent attention to detail, experience using data entry or case management systems, the ability to manage multiple tasks and deadlines, and confidence communicating with internal teams, insurers and external stakeholders.
Important – Please Read Carefully
This is a Senior Business Support Officer role supporting a Risk & Insurance Team.
Candidates must be confident handling detailed administrative work, processing claims or structured data, maintaining accurate records, supporting compliance-driven tasks and preparing documentation.
Insurance claims, renewals, broker submissions or tender administration experience would be desirable, but strong administration, data accuracy and stakeholder communication skills are essential.
Candidates without strong administrative, data entry, case management, record keeping or stakeholder communication experience are unlikely to be considered.
Key Responsibilities
- Provide administrative and operational support to the Risk & Insurance Team
- Input insurance claims data into the claims management system
- Update and maintain accurate claims records
- Coordinate claims data and case management information
- Gather and organise documentation for insurance tenders
- Prepare documents for insurance renewals
- Support broker submissions
- Track claim progress and outstanding actions
- Follow up on missing or incomplete information
- Support communication between internal departments, insurers and external stakeholders
- Produce routine reports on claims activity
- Produce reports on claim trends and outstanding actions
- Maintain organised records, files and logs
- Support compliance and audit requirements
- Provide general administrative support to the team
- Schedule meetings or tasks where required
- Update case management records
- Prepare documents and correspondence
- Handle confidential or time-sensitive information professionally
- Work in a structured and methodical way
- Support the Risk & Insurance Officer proactively during busy periods
Essential Experience & Skills
- Strong administrative experience
- Excellent attention to detail
- Experience working with data entry systems
- Experience updating case management systems or structured databases
- Ability to process information accurately
- Ability to maintain organised records, files and logs
- Ability to manage multiple tasks and deadlines
- Strong written communication skills
- Strong verbal communication skills
- Confidence liaising with internal departments
- Confidence liaising with external stakeholders
- Ability to follow up outstanding information professionally
- Ability to produce routine reports
- Ability to work in a structured and methodical way
- Ability to handle confidential information appropriately
- Ability to work under time pressure
- Good IT skills
- Professional and calm working style
- Willingness to learn insurance, claims and tender processes
Desirable
- Experience working in insurance administration
- Experience supporting insurance claims
- Experience using claims management platforms
- Understanding of insurance claims processes
- Understanding of insurance renewals
- Understanding of tendering or procurement documentation
- Experience supporting broker submissions
- Experience working in a local authority or public sector environment
- Experience supporting audit or compliance requirements
- Experience producing claims, risk or performance reports
Additional Information
Interview will be held online.
The interview will be a single-stage, 30-minute conversation focused on experience, working style and suitability for supporting a Risk & Insurance Team with claims administration and tender-related tasks.
Candidates should be prepared to discuss administration, data entry, stakeholder communication, attention to detail, workload management and handling confidential or time-sensitive information.
Candidate submission deadline is 14 August 2026.
Required documents at candidate submission include eligibility to work in the UK, 2 years' references/work history, Criminal Convictions Declaration and Confidentiality Agreement.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Job Reference
OR106791
