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Open nowFirst seen 36 minutes ago

Team Manager – Tenancy Rights Advice & Enforcement (PO5)

Fix Space190 open roles

Pay
£30 an hour
Where
Brixton, London, United Kingdom
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Your applicationOpen nowTeam Manager – Tenancy Rights Advice & Enforcement (PO5)Fix Space · Brixton, London, United Kingdom

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This job: first seen 36 minutes ago

The posting

Team Manager – Tenancy Rights Advice & Enforcement (PO5)

Temporary Contract – 16 Weeks – Possibility of Extension

Job Details

Client: London Borough of Lambeth Grade: PO5 Contract: Temporary Duration: 16 weeks Start Date: 28 December 2026 End Date: 18 April 2027 Hours: 35 per week Vacancies: 1 PAYE Rate: £29.79 per hour

Working Pattern and Location

Office: 6 Brixton Hill, London SW2 1RW.

Working pattern: A minimum of two days per week is specified for office attendance. Other working arrangements should be confirmed with the hiring team.

Job Overview

The London Borough of Lambeth is seeking an experienced Team Manager to establish and lead its Tenancy Rights, Advice and Enforcement team. This specialist service will support private rented sector tenants, help prevent homelessness and enforce tenancy rights under the Renters' Rights Act and other applicable housing legislation.

You will manage a team of four officers delivering advice, complex casework and enforcement action relating to private rented tenancies, harassment and unlawful eviction. Your responsibilities will include developing operational procedures, supervising statutory investigations and ensuring that evidence is gathered to appropriate court standards.

Working with Legal Services, Homelessness Prevention and other statutory and voluntary sector partners, you will oversee lawful and proportionate enforcement, including civil penalties and prosecution cases where appropriate. This position requires strong tenancy law expertise, management experience and a resident-centred, trauma-informed approach.

Important – Please Read Carefully

Substantial knowledge of private rented sector tenancy law, security of tenure, unlawful eviction, harassment and statutory investigation or enforcement procedures is essential.

Candidates must have experience managing or supervising complex statutory or regulatory casework and be confident leading a specialist team. General housing administration experience alone will not meet the requirements.

Key Responsibilities

  • Lead and manage a team of four Tenancy Rights, Advice and Enforcement Officers.
  • Provide specialist advice on tenancy rights, security of tenure, harassment and unlawful eviction.
  • Oversee complex casework and investigations into potential breaches of private rented sector tenancy legislation.
  • Ensure evidence is collected, recorded and prepared to standards suitable for court proceedings.
  • Work with Legal Services on criminal prosecutions and civil penalty enforcement where appropriate.
  • Develop operational policies, procedures and quality standards for the new service.
  • Monitor team performance, casework quality, compliance and service outcomes.
  • Support homelessness prevention through early intervention and effective advice to private rented tenants.
  • Build partnerships with homelessness, adult and children's services, health, domestic abuse services and voluntary organisations.
  • Embed proportionate, lawful, resident-centred and trauma-informed approaches to investigations and enforcement.

Essential Experience & Skills

  • Strong working knowledge of private rented sector tenancy law, security of tenure, harassment and unlawful eviction.
  • Understanding of the Renters' Rights Act and applicable regulatory and enforcement responsibilities.
  • Experience managing or supervising complex statutory or regulatory casework.
  • Ability to oversee investigations, evidence gathering and enforcement action to appropriate legal standards.
  • Experience leading staff, monitoring performance and maintaining high-quality casework.
  • Ability to develop operational policies, improve services and support organisational change.
  • Strong communication, decision-making and multi-agency partnership-working skills.
  • Ability to work sensitively with vulnerable residents using a trauma-informed, person-centred approach.

Additional Information

Applicants must have the right to work in the UK. A Standard DBS check is required. Interviews are expected to take place in person.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR121744

Screening Questions

  1. Do you have substantial professional experience applying private rented sector tenancy law, including security of tenure, unlawful eviction and harassment?
  2. Have you managed or supervised a team handling complex statutory housing enforcement or tenancy rights casework? Please state the team size and type of cases.
  3. Have you overseen investigations requiring evidence suitable for court proceedings, civil penalties or criminal prosecution? Please describe your involvement.
  4. What knowledge or practical experience do you have of the Renters' Rights Act and the relevant duties of local authorities?
  5. Have you developed operational procedures, service improvements or quality assurance arrangements for a housing or regulatory service?
  6. Can you reliably attend the Brixton office at 6 Brixton Hill for at least two days per week?
  7. Can you reliably attend the Brixton office at 6 Brixton Hill for at least two days per week?
  8. Can you meet the requirement for a Standard DBS check?
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