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Open nowFirst seen 2 days ago

Temporary Accommodation Assistant

Fix Space155 open roles

Where
Bridgwater, United Kingdom
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Your applicationOpen nowTemporary Accommodation AssistantFix Space · Bridgwater, United Kingdom

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This job: first seen 2 days ago

The posting

Temporary Accommodation Assistant

Temporary Contract

Job Details

Client: Somerset Council Service Area: Adults Services & Housing / Homefinder & Temporary Accommodation

Hours: 37 hours per week

Working Pattern: Hybrid working 2 days in the office 3 days remote

Start Date: 31 August 2026 Duration: 26 weeks

Number of Roles: 1

Location

Office Base: King Square Bridgwater Somerset TA6 3AR

Pay

PAYE Rate: £13.47 per hour

Job Overview

Somerset Council is seeking a Temporary Accommodation Assistant to support the Housing Directorate in ensuring the most effective use of temporary accommodation across the county.

The role will involve coordinating temporary accommodation allocations and bookings, liaising with service users, housing providers and internal teams, administering Housing Benefit claims linked to temporary accommodation placements, maintaining accurate records and supporting vulnerable service users.

This role requires strong housing administration, temporary accommodation, customer service, stakeholder communication, record keeping, Housing Benefit administration and organisational skills.

Important – Please Read Carefully

This is a Temporary Accommodation Assistant role within the Housing Directorate.

Candidates must be confident coordinating accommodation placements, working with service users and housing providers, maintaining accurate records and supporting Housing Benefit claim administration.

The role involves supporting vulnerable people, handling enquiries and complaints, monitoring temporary accommodation use, coordinating inspections and ensuring compliance with council policies and relevant legislation.

Candidates without housing, homelessness, temporary accommodation, Housing Benefit, customer service, administration or casework support experience are unlikely to be considered.

A Basic DBS is required for this role.

Key Responsibilities

  • Coordinate the allocation of temporary accommodation to service users
  • Work closely with the Temporary Accommodation Officer
  • Manage temporary accommodation bookings
  • Liaise with service users, housing providers and internal teams
  • Ensure applicants complete Housing Benefit applications before entering temporary accommodation
  • Ensure emergency Housing Benefit applications are completed by the next working day
  • Notify Housing Benefits of moves within temporary accommodation
  • Maintain accurate records of all temporary accommodation placements
  • Monitor whether service users are regularly using their allocated accommodation
  • Liaise with housing providers on accommodation availability and suitability
  • Coordinate regular inspections of temporary accommodation
  • Ensure temporary accommodation standards are met
  • Provide support and guidance to service users about their housing options
  • Handle enquiries from service users
  • Handle complaints and resolve issues promptly
  • Collaborate with internal teams to support seamless service delivery
  • Monitor and report on temporary accommodation usage
  • Monitor and report on effectiveness of temporary accommodation services
  • Ensure compliance with relevant legislation
  • Ensure compliance with council policies and procedures
  • Provide administrative support across the temporary accommodation service

Essential Experience & Skills

  • Housing, homelessness or temporary accommodation experience
  • Housing administration or casework support experience
  • Experience supporting vulnerable service users
  • Experience coordinating bookings, placements or appointments
  • Experience maintaining accurate records
  • Experience liaising with internal and external stakeholders
  • Experience dealing with enquiries and complaints
  • Customer service experience
  • Good written communication skills
  • Good verbal communication skills
  • Strong organisational skills
  • Ability to manage multiple tasks
  • Ability to work accurately with records and data
  • Ability to work with housing providers
  • Ability to support Housing Benefit claim administration
  • Ability to follow policies and procedures
  • Ability to work sensitively with vulnerable people
  • Ability to work hybrid from Bridgwater
  • Ability to complete a Basic DBS

Desirable

  • Temporary accommodation service experience
  • Local authority housing experience
  • Homelessness service experience
  • Housing Benefit administration experience
  • Experience coordinating property inspections
  • Experience monitoring accommodation usage
  • Experience working with housing providers or landlords
  • Experience resolving service user complaints
  • Knowledge of housing legislation and council housing policies

Additional Information

Interview will be held online.

The interview will take approximately 30 minutes and will be a one-stage question and answer interview with 2 members of management staff on the panel.

Questions will be based on skills, experience, knowledge and behaviours.

Candidate submission deadline is 30 August 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR109030

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